New Patient Access website
Many of you will, by now, have seen the new Patient Access website. Please bear in mind the following changes on the new site:
You must have a unique email address for every account.
You cannot log-in using your email address on the first occasion of you logging-on – you can use it in subsequent occasions though.
You must have a mobile phone number and an email address recorded in your online account details in order for you to be able to reset your password.
The website has its own Support Centre as well as guides and FAQs (frequently asked questions)
View Your Medical Record Online
Patient Access helps patients to have a more active role in their own healthcare and develops a good relationship with their GP and Practice. We hope you will sign up and try it.
In addition to booking appointments and ordering repeat medication, you can also see your test results, recent letters and consultations via Patient Access.
- View your medical history
- See recent consultations (coded information)
- See recent referral letters and replies from the hospital
- See your test results
- View allergies and immunisations
- Check information about your prescribed medication
To understand some of the benefits of records access watch this Patient Access video.
Please note that information, such as test results, can be slow to load on screen. To print documents it is necessary to click the expand arrows, then right click to print, or select print on your web browser. Documents are free to view online, but remember only recent letters are available online. You can ask to see your older letters, and request copies, but will need to arrange this and an administrative charge will apply. In general you have the right to see your health records though certain legal exclusions may apply.
If you would like to take advantage of the benefits of an online account please ask at Reception for a Patient Access Application form – or download and print one from here: Patient Access Application Form. In order for us to ensure the safety and confidentiality of your medical records we do need to establish your identity; we do therefore need you to bring your completed form to the surgery with two types of ID before we can enable your access. Valid forms of ID include: Valid Passport, Current Driving Licence, Bus Pass, Student ID Card, Council Tax Bill or Bank Statement.
Patient Access uses a similar security approach as online / internet banking IF you keep your passwords secure. Just as in the same way that you wouldn’t leave your bankers card and pin numbers lying around (particularly at work) and then wonder how someone managed to withdraw money from your account, it is essential that you do not leave your passwords where they can be found.
We have created a simple, straightforward guide to the process of gaining access to your records – see it here: Patient guide for Registering Account – June 2018
If you’d like to learn how to use a computer ask at Wells Library about lessons for beginners, or take a free “GP services online” course at www.learnmyway.com