Registering as a patient
We are pleased to accept registration requests from patients who are living within the area indicated on the map below. Here is a downloadable copy of our practice leaflet.
You can register at the practice by bringing your medical card to the surgery or signing and completing a registration form and questionnaire which can be collected from the surgery.
Wells Health Centre can only accept new patients after valid identification is presented. A combination of photo ID plus a document containing your address is required. Recommended documents:
- birth certificate
- marriage certificate
- medical card
- driving licence
- local authority rent card
- paid utility bills
- bank/building society cards/statements
- National Insurance number card
- letter from Benefits Agency/benefit book/signing on card
- papers from the Home Office
The following are not acceptable, if presented in isolation:
- library card
- video rental card
- health club card
- private rent book.
If unable to present ID at registration your registration will still be accepted but you will be asked to bring ID in at your next visit and a note made on your records to this effect.
If you cannot come to the surgery, registration may be carried out by an authorised representative who may sign the registration on your behalf. You can then present your ID at your first visit.
All patients are allocated a named GP at registration. Our reception staff will inform you which doctors’ lists are open. You can express a wish to register with a particular doctor if a) you were registered with the doctor previously or b) if close family members are registered with your chosen doctor.
We do encourage families to use the same doctor where possible. We feel this to be in your best interest.
We do our best to accommodate your wishes but please be aware that we cannot register you with a doctor whose list is closed.
Do you live abroad for more than 3 months of the year?
If you leave the UK for more than 3 months you are deemed to have left this country and are no longer entitled to NHS services and prescriptions, and therefore no longer entitled to be registered at this practice. You should hand your card back to the Health Authority, as stated on your NHS medical card, and re-apply on your return to the UK. You are advised to inform us when you are leaving this country and to register for health services in your new country of residence. For further information please visit the NHS Choices website.
If you are a UK citizen in the area for a short time and require medical treatment you are able to register with this practice as a temporary resident. This gives you the same access to general medical services as registered patients but either for a period of 24 hours up to 15 days, or between 15 days and three months. If you are going to be in the area for longer than three months you should register fully with a GP.
If you are registered with another practice locally it is essential that you to attend your own practice where your medical notes are available.
People from abroad are eligible for free treatment on the NHS in the case of an emergency. Broadly, this means that if, in the opinion of the GP, your condition requires emergency treatment you will not be charged for a consultation with the GP.
If you require treatment or medication for a pre-existing condition you will be charged a fee, which then should be claimed back via your insurance company.
Please note that these conditions also apply to British nationals living abroad.
If you are in the area for less than 24 hours and have an accident you can receive emergency treatment at this practice.
Should you be registered with another practice locally you are required to attend your own practice where your medical notes are available.
Please note that the surgery is not a casualty department and if it is thought that an X-ray is required the patient should be taken straight to hospital. The nearest casualty department to Wells is West Mendip Hospital, Glastonbury.