In November 2020, With You launched an Over 50s Alcohol Helpline which provides advice and support to individuals aged over 50, concerned others, and professionals, who are worried about their own or someone else's drinking.
The Over 50s Alcohol Helpline now offers an enhanced service for individuals who are considering making changes to their alcohol use. Our enhanced service provision offers callers up to 4 additional appointments, during which time Helpline alcohol advisors use evidence-based interventions to support callers to achieve their goals.
This service is available 7 days a week. The Helpline is open Monday to Friday 12pm - 8pm and 10am to 4pm at weekends. The freephone number to call is 0808 801 0750. To make an online booking for a phone call or video chat, over 50’s, concerned others, and professionals can access appointments slots by visiting the With You website.
Practices are encouraged to promote the service by sharing the number on surgery websites, by displaying posters, by using the digital infographics on reception area monitors, or by directing over 50’s and concerned others to the With You website to make bookings.
Click on the link below to access the With You website:
Click here to visit the With You website (opens new window)
Click on the link below to access the Over 50s Alcohol Helpline:
Click here to visit the 'Over 50s Alcohol Helpline' website (opens new window)
A temporary diabetes helpline has been launched in response to disruption to normal diabetes services due to the COVID-19 pandemic. The NHS Diabetes Advice helpline is intended to be available until mid-March 2021 and is for adults living with diabetes who use insulin to manage their condition and require clinical advice. Where routine care has been disrupted, the helpline is available for clinical advice to help patients understand how to effectively manage their diabetes.
Patients can access NHS Diabetes Advice helpline on 0345 123 2399 Monday-Friday from 9am-6pm.
Somerset CCG has successfully bid for funding from NHSX to fund three digital tools designed to provide support to people with learning disabilities. The tools are called BrainInHand, HearMeNow and MySense. There are link to each of these websites here:
Click here to go to the BrainInHand website - opens new window
Click here to go to the HearMeNow website - opens new window
Click here to go to the MySense website - opens new window
The work will build on a number of pilot projects already in place in Somerset via our colleagues at Somerset County Council. These digital tools are designed to support wellbeing and improve our ability to deliver annual health checks for people with learning disabilities. We are also looking forward to developing other measures of success throughout the project lifespan with our partners at the Academic Health Science Network.
Allison Nation, Director- Digital Strategy, says "We are delighted to have secured this funding for Somerset, and are looking forward to working with the County Council, Primary Care, care home providers and many other sectors to improve the lives and wellbeing of our residents".
Please click on the link below which takes you to the Somerset CCG website for more information on Treatment Escalation Plans (TEPs)
click here to go to Somerset CCG website for TEP information (opens new window)
My Diabetes My Way Somerset is a website for people with diabetes and their carers. It contains information resources that can help you understand more about your diabetes and explains how you can more effectively manage the condition. In addition to this information, you can also access your diabetes records. Data are collected from your GP notes, hospital diabetes clinic records, eye screening service and laboratory blood tests.
People who use the service say that it improves their knowledge to help them meet goals, improves motivation to make improvements and acts as a reminder for discussions during appointments. The service is not a replacement for your normal care, but helps you to monitor your results before, during and after contacts with your healthcare team.
Please click here to go to the Somerset My Diabetes My Way website (opens new window)
If you wish to find out more about the service before you register please email the My Diabetes My Way team for more information: somerset@mwdh.co.uk
Please click on the link below for further information about the MyType1Diabetes online free education package which supports you to manage your Type1 Diabetes.
MyType1Diabetes, provided by MyWay Digital Health, includes tailored advice and educational resources created by NHS experts in diabetes and in association with people with diabetes.
Adults with Type 1 diabetes can use this platform to access lots of information about diabetes in different formats, including videos, leaflets and eLearning courses. The platform aims to support users to gain more understanding of their Type 1 diabetes and increase their confidence in how to manage it.
Click on this link for FAQs on the MyType1Diabetes help
During the Covid-19 pandemic we have had to change our regular way of working and so Diabetic Annual reviews have been suspended. We are now in the process of reviewing medical records and the need for these appointments and we will contact you to arrange an appointment as required. We will be undertaking this activity over the course of the next several weeks.
The ‘winter vomiting bug’ can be very unpleasant but usually goes away in about two days.
Stopping The Over-Medication of children and young People
Supporting Treatment and Appropriate Medication in Paediatrics
The STOMP-STAMP family leaflet has been produced for families of children and young people with a learning disability, autism or both who may be prescribed (or are prescribed) psychotropic medication, to help them ask questions about their care and be more involved in discussion.Some examples of psychotropic drugs are; Risperidone/Rispadal, Aripipazole, Clopixol and Haloperadol.
Click on the link below to view the STOMP-STAMP leaflet:
Click here to view the STOMP-STAMP leaflet - opens new window
When parents choose not to vaccinate
A parents guide to immunization information on the internet
The SWEDA Support Group takes place on the first Wednesday of every month between 7.00pm & 8.30pm at our comfy meeting room in Shepton Mallet.
click here to access the SWEDA Support Group website (opens new window)
We have two qualified group facilitators, both with years of experience in eating disorders.
The next group will be on Wednesday 4th September at
The Coach House, Harvest Court, Park Road, Shepton Mallet, BA4 5BS.
Please feel free to bring along a friend (they are welcome to join in the group or wait in our waiting area for you).
Our self-help group is user led, so in each session the discussion will vary depending on who is attending and what they are bringing to the session. You will always have an opportunity to discuss what is important to you. This will allow you to talk about things you might not be able to discuss with others. We are not here to judge you. You might just want to ask for information or for some advice. You may just need to off load (whatever is important and beneficial to you). We want to give you the feeling of empowerment, a sense of community, letting you know you are not alone. Our members have found this form of support helpful when used on a regular basis; there is no obligation to attend every month. It is completely up to you.
SWEDA has always recognised the value of peer support – people coming together to support one another, share their successes and challenges and to encourage each other along the journey to recovery.
We hope to see you there.
When you see your doctor they may refer you to see a specialist for further treatment. Please click on the link below to find out more about this process:
Click here to find out more about the Referral process
Travel to Hospital
If you have been referred for further treatment it is possible that you may have to attend a clinic at the hospital. Please use the link below to go to the Somerset CCG website to investigate your local Transport options. You can also check to see if you are eligible for free transport.
Click here to find to more about local travel to hospital options - opens new window
Slinky is an accessible bus service for people who can’t use conventional transport. Call them on 01749 880482.
Car schemes locally include the Mendip Community Transport Bookings: 01749 880613
Sepsis leaflet – what to look for if your child has a temperature and you are worried
When Time is Short – End of Life Planning
When Should I Worry – a patient guide to coughs, colds, earache and sore throats
Please click on this link below to visit the Easy Read leaflets website.
Please click here to access the Easy Read leaflets website (opens new window)
Robobraille converts documents into a variety of alternate formats for the visually and reading impaired. Click on the link below to visit their site.
Click here to visit the Robobraille website - opens new window
Use Patient Access to book appointments, request medications and view your medical record.
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
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The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.
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