22.02.18 – Rate our Website responses

A big ‘Thank you’ to all of our patients who contributed their thoughts and took the time to rate our website. So far we have received almost 100 comments and I can report that 62% rated the site as ‘Good’ or ‘Excellent’ with 27% rating it as Poor. Several of the more recent ‘Poor’ comments have reported difficulties with our online appointment booking system. Please feel free to contact the surgery and ask to speak to me if you are having difficulties with our online services. One repeated comment advised that there was no ‘Log In’ button on the website. The log in option is located at the top right hand side of every page – you can click on the link below for an image of this.

Website ‘log in’ option

I will be reviewing your comments on a regular basis from now on. It is vital that you, our patients, find the site informative and easy to use.  I’d like to encourage you to offer your thoughts so that we can make it a facility that will be of benefit to you all.

Regards

Craig

IT, IG and Operations Lead

 

24.01.18 – Publication of GP Earnings

All GP practices are required to declare the mean net earnings (eg. Average pay) for GPs working to deliver NHS services to patients at each practice. This is required in the interests of the greater public accountability recognising GP pay is ultimately funded from tax paid by the public.

The average pay for GPs working in Wells Health Centre in the last financial year was £46437 before tax and national insurance. This is for 1 full-time GP, 8 part-time GPs and 2 locum GPs (who worked in the practice for more than six months).

Text messaging service at Wells Health Centre

Text Messaging Service

Last year the practice made the decision to start using a text messaging service to contact you in relation to various aspects of your health care. We have chosen to use this option as it is a very quick and efficient method of communication with our patients. It is essential these days that the resources in general practice are used in very best way possible and this new option helps us all to do this by helping to reduce missed appointments – it provides a valuable appointment reminder service and it also gives you the option to cancel that appointment if you no longer require it.

You may already have received a message after an appointment you attended asking you to provide some Friends and Family Test (or FFT) feedback. This is another avenue for you to offer us your thoughts on the service you received from the Health Centre.

Our plans are to use SMS to contact you for the following:

  • To call you in for Annual Chronic Disease Reviews; for example Diabetic or Asthma annual reviews.
  • To contact you so that we can update your records, for example, we have recently sent out some queries asking for an update on your Smoking Status.
  • To contact you for seasonal invitations; for example the recent Flu Campaign.
  • To ask for FFT feedback.

The suppliers of this messaging service are MJog who is a tried and tested supplier to GP surgeries. All messages you receive will end with [email protected]. Please note that this is not a return email address and is added purely as part of the IT process for sending these messages.

We would like to ensure that you are content to receive these messages so we are asking all our patients to contact us if they DO NOT wish to receive these messages.

For more information please go to https://www.mjog.com

Improved Access to General Practice

Evening and weekend appointments at GP surgeries

You can now access routine appointments in the evening and at the weekend if you are registered with a Somerset GP.

Wells Health Centre along with Wells City Practice, Grove House Surgery, Oakhill Surgery and Park Medical Practice are working together to deliver improved access to routine appointments in the evening and at weekends.

If you are registered at one of the above Practices, you may be offered appointments from 6.30 to 8.00pm, Monday to Friday, and some appointments on a Saturday.

Who can use the service?

Any patient registered with one of the above surgeries can request a routine appointment.

How do I make an appointment?

You can book one of these appointments by talking to the receptionist at your own GP practice during normal opening hours.  To see which practice is open on a Saturday morning please see the attached rota.  Please contact your own surgery to book one of these appointments.

To book the same day appointment on a Saturday morning ONLY, please contact the practice providing the session that day (see the rota and contact information for each practice below).

To view which practice is providing evening and Saturday appointments please see the rota.

Where does the appointment take place?

The receptionist will advise you of the time and location of your appointment.

You may need to attend your appointment at a neighbouring GP surgery, but you will be advised at the time of booking if you are unable to see a GP or health professional of your choice.

Health staff working evenings and weekends will have access to your medical records and will be able to provide the same high standard of care as you would expect during normal opening times.

Frequently Asked Questions about Improved Access

There is an FAQ sheet that has been compiled by Somerset CCG; you can download a copy here.

Contact details for each of the surgeries are as follows:

Grove House Surgery 01749 342863
Park Medical Practice 01749 334383
Oakhill Surgery 01749 840233
Wells City Practice 01749 836650

By March 2019 everyone in England will benefit from access to general practice appointments in the evenings and weekends at a time that is most convenient for them. This is part of a national drive to help improve access to general practice and get the best possible outcomes for patients. Further information is available at: www.england.nhs.uk/gpaccess