Covid-19 Out of Hours News

Priory Health Park, Glastonbury Road, Wells, Somerset, BA5 1XJ

Tel: 01749 672 137

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27.07.22 - Veteran Friendly GP Practice scheme

Support for Ex-Forces and Veterans

At Wells Health Centre we are proud to have become an accredited Veteran Friendly GP practice, which means as part of the Armed Forces Covenant, we have a dedicated clinician who has specialist knowledge of military related health conditions and veteran specific health services.  The impact of serving in the armed forces isn’t always obvious, but through becoming a Veteran Friendly accredited Practice, our team is specially trained to support our veteran patients and help them to access the specialist services they need.  

See Tips for getting the most out of your GP


22.07.22 - Wells Health Centre Summer newsletter

Please click on the link below to read our latest Newsletter:

View our latest newsletter


26.04.22 - Community Pharmacy Consultation Service

The NHS Community Pharmacy Consultation Service (CPCS) is an NHS England initiative providing more convenient treatment closer to patients’ homes.

Lots of conditions are more appropriate for a consultation with a Community Pharmacist, rather than a GP. Our team will discuss your symptoms and, if appropriate, refer you for a same day appointment with our community pharmacist colleagues at a local community pharmacy for a personal consultation. You will have a choice over which pharmacy you are referred to.

What is an NHS Community Pharmacist Consultation?

It’s a one-to-one consultation with a fully qualified clinical pharmacist at a local pharmacy.

It involves a clinical assessment and conversation with the pharmacist.

The consultation is normally by phone in the first instance or in the privacy of a consultation room at the pharmacy.

The clinical pharmacist will normally contact the patient within 4 working hours.

The clinical pharmacist will advise if an over-the-counter medicine is suitable, if so this can be obtained from your usual pharmacy, or if you need to be seen then they will refer you back to the GP practice.


13.12.21 - Message to our patients – update on the COVID-19 booster programme


Across Somerset the NHS and its partners are working extremely hard to roll out the COVID-19 booster vaccination programme to our communities. All adults are eligible from Monday 13 December, and you will be able to book via the National Booking System from Wednesday 15 December.

You can book your booster for 3 months from the date of second vaccine, and you can access the National Booking System to book the appointment from 2 months.

We are working at pace to increase the availability of appointments so that there are plenty of options for people on the National Booking System. Some local vaccination services may will also contact patients directly. New appointments are being added every day across our vaccination services. Further availability will come online from Wednesday 15 December.

We will be working with all of our sites to take further steps to increase what they can offer again, including opening later and on more days. All of these appointments will be added to the National Booking System and so we encourage everyone who is aged 18 and over, is yet to have their booster and who is approaching 3 months from your second vaccine to use the National Booking System to arrange your appointment when you are able to do so.

In terms of any planned appointments with the Wells Health Centre, there are no changes at the current time and everyone should attend your planned appointments as normal. If we need to make any changes, we will contact you directly.

See more about the vaccination programme in Somerset by clicking on this link:

See information about the Somerset CCG Covid-19 Vaccination programme.


11.11.21 - Mjog App users to note

If you have received a message recently from Mjog like this:

"This message is to inform patients that we will no longer be sending smart messages via the "MJOG Messenger App".

Messages sent via SMS will still work as normal while smart messages will now be sent as a SMS message with a link to the smart message, as a part of our Web Messenger service."

We can confirm this is a genuine message from Mjog signalling the end of their Messenger App. If you use this app it is proposed that you un-install it from your smart phone and you will receive SMS to your smartphone instead.


2.11.21 - COVID-19 programme update for vaccinations for 12 - 15-year-olds

Please click on the link below to view our News page with an update on the Covid-19 Vaccination programme for 12 - 15 year olds:

See this update to the Covid-19 Vaccination programme for 12 - 15 year olds.


20.10.21 - Wells Health Centre Autumn 2021 Newsletter

Please click on the link below to read our latest Newsletter:

View our latest newsletter


31.8.21 - Pharmacy Inhaler Disposal Scheme

For more information on this please click on the link below to view our Prescriptions Advice page:

Access our Prescriptions Advice page


24.8.21 - National shortage of blood bottles

All GP practices are affected by the current national shortage of blood tubes and are taking urgent steps alongside our hospitals to prioritise their use for people with the greatest clinical need. This includes testing for serious conditions such as cancer. 

"We are following national guidance which has been issued in response to the shortage. As a result, we may need to cancel and delay a number of patient appointments for blood tests deemed routine or non-urgent. If you have a routine blood test appointment your GP surgery will be in touch directly if they need to cancel your appointment, this will be by phone or by text message.

Please be assured that appointments will be rescheduled once the situation has improved, and in line with national guidance.

There are a few things you can do if you are affected by this change: 

Check our website for updates – we will be sharing the latest patient information as we receive it. 

Check your phone for messages from your GP practice.

Please don’t call or contact your GP practice with questions about routine blood tests – practices are experiencing exceptional levels of demand at the moment, and your cooperation will help practice staff to focus on reaching those without smartphone or internet access with this critical information.  

Do get in touch with your GP practice online if your condition worsens or changes so that the surgery can prioritise your blood test if necessary following clinical review.

The changes are likely to be in place for at least four weeks.

We will keep you updated as the national situation changes. We fully understand the frustration this is likely to cause and apologise for the inconvenience.


15.8.21 - Organ/Blood Donation

Organ/Blood donations - Please see our Patient Advice and Information page for more information. Please click on the link below if you wish to visit this page.

View our Patient Advice and information page


11.08.21 - There's a new app available for parents of young children

Please click on the link below to visit our Patient Advice and Information pages for more information abouth the new

Handi app.

More information on the Handi app





The GENERAL PRACTICE DATA FOR PLANNING & RESEARCH (GPDPR) schedule for introduction has changed. Please see further information on our Confidentiality and Data Sharing page by clicking on the link below:

View our Confidentiality and Data Sharing page for the latest on GPDPR


27.05.21 - Access to GP Services letter from Somerset CCG

Please click on this link to view the letter from Somerset CCG:

View the Somerset CCG letter



10.03.21 - Spring 2021 Wells Health Centre Newsletter


Please click on the link below to view our latest Newsletter

View our Spring 2021 Newsletter


29.01.21 - My Diabetes My Way in Somerset

My Diabetes My Way Somerset is a website for people with diabetes and their carers. It contains information resources that can help you understand more about your diabetes and explains how you can more effectively manage the condition. In addition to this information, you can also access your diabetes records. Data are collected from your GP notes, hospital diabetes clinic records, eye screening service and laboratory blood tests.

See our article on My Diabetes My Way in Somerset for further details.


04.12.20 - Flu vaccine information for patients aged 50 to 64 yrs old

Information about the Flu vaccine being used for patients in the age range 50 to 64.


23.10.20 - Autumn 2020 Newsletter

Please read our Autumn 2020 Newsletter.


29.07.20 - Health Connections Mendip newsletter

View the latest newsletter from Health Connections (opens new window)


14.07.20 - Health and Care videos now available

Health and Care video logo

You can now access hundreds of self-help videos by clicking on the link below. Areas range from Allergies to Heart Problems to Vaccinations. There is also an app available on that website.

View the Health and Care videos on our Self Help and Advice page (opens new window)


26.06.20 - Young Somerset virtual hub

Young Somerset has launched virtual hubs for young people and their parents/guardians to talk about wellbeing and mental health support available in Somerset.

Further information about Somerset Young Person virtual hub (opens new window)


19.06.20 - Online Consultations for Carers

Engage Consult (our online consultation process) can be set-up so that Carers can send in queries/scripts on behalf of those they care for. So far we have received queries on medical matters, referrals and medications  It is not a service for use in an emergency but it is quick and easy to set-up and allows the user to send queries at a time that is convenient to them. The Practice aims to respond to all queries on the day we receive them. We would encourage all our Carers to take up this opportunity. Please click on the link below to see the Guide for Carers. 

Read about the benefits of Engage Consult online consultations (opens new window)


19.05.20 - Online consultations coming soon

We are introducing online consultations on Monday 1st June; please revisit these pages in June to find out more. 'Engage Consult' allows patients to communicate securely and safely online with the surgery about non-emergency medical conditions or admin questions. It also offers 24/7 access to symptom-specific self-help information and easy access to other local NHS and self-care services.


03.02.20 – Latest advice and guidance on the Coronavirus

Please see our Home Page for all the very latest advice and guidance on the Covid-19 pandemic.


28.01.20 – ‘Dadpads’ launched in Somerset – useful resources for new dads and dads-to-be

The DadPad is an easy-to-use resource for new dads and dads-to-be, packed with relevant information. Its aim is to provide new fathers with guidance on how to develop the mindset, confidence and practical skills needed to meet their babies’ physical and emotional needs.

Building a strong attachment will not only enable dads to better enjoy their new role but also contribute towards positive long-term social, health and educational outcomes for their babies. Crucially, the DadPad also provides dads with guidance on how to support, and seek help for, their partners and themselves as they adjust to their new roles, and cope with the physical and emotional strains that this can place on individuals and relationships.

The DadPad covers topics such as:

  • Feeding, holding, changing and cleaning your baby
  • Surviving without sleep and coping with crying
  • Getting to know your baby
  • First aid
  • Looking after yourself and supporting your partner

The Somerset DadPad app is available for free download on both Apple and Android devices.


20.01.20 – Latest Patient Transport Service details

See this Patient Transport information


20.01.20 – Health Connections Newsletter January 2020

Latest newsletter


Health Connections Mendip

Health Connections Mendip is a new health and wellbeing service available to patients. Patients can talk to a health connector at the surgery to find out about local activities, support and services available, and can also arrange one-to-one appointments to speak to a Connector.  
Health Connections Mendip page
Mendip Directory of Services

Below is a documentary about Health Connections Mendip:


The NHS app

What is the NHS App

The NHS App gives patients a simple and secure way to access a range of NHS services on their smartphone or tablet. The NHS App is owned and run by the NHS. 

The NHS App enables people to: 

  • order repeat prescriptions - see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to
  • book appointments - search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments
  • check your symptoms - search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you
  • view your medical record - securely access your GP medical record, to see information like your allergies and your current and past medicines
  • register your organ donation decision - choose to donate some or all of your organs and check your registered decision
  • find out how the NHS uses your data - choose if data from your health records is shared for research and planning

The app has been developed by the NHS and has been designed to help people get more information about their health and care - and more control of how they use NHS services. New functions and services will also be added in the coming months.


You can click on the link below to view a short video about the NHS app:

View a short film about the NHS app (opens new window).


Who can use the NHS app

To use the NHS App you must be aged 13 and over and registered with a GP surgery in England. 


Is the NHS App secure

Just like a banking app, your identity will be carefully checked during the simple registration process. The app has been designed, built and tested so that your personal information is always safe and secure.

When you've downloaded the app, you will need to set up an NHS login and prove who you are. The NHS App then securely connects to information from your GP surgery.

If your device supports fingerprint detection or facial recognition, you can use it to log in to the NHS App each time, instead of using a password and security code.


How do I get the NHS App

From you mobile phone, please use one of the links below:

Apple App Store

Google Playstore


Engage Consult and Patient Access

We have two online service options for our patients: Engage Consult and Patient Access. Please note that you will need a separate account and log-in details each of these options.  

Engage Consult - allows you to send in queries and request advice and guidance from the team here at the surgery, and you can request medications. You do not see a list of your current Repeat medications when you use this option. Click on the 'Consult' option just above if you wish to use this option.

Please do not send requests for assistance for medical problems using the 'Administrative Query or Question' option as they will be returned to you. We would expect to see a request for a GP letter or similar in an Administrative query. There are important, automatic safety checks/alerts that are in place for medical requests that are not in place for Admin queries.


Patient Access - allows you to book appointments (although we are not currently using this option during the pandemic), view your medical record online and request your current repeat medications. You will see a list of your Repeat medications using this option and you have the option to send us a message but only when you are requesting any repeat medications. Click on the link below to go to Patient Access to Sign in or Register:

Visit the Patient Access website to sign in or Register


29.01.21 - My Diabetes My Way in Somerset

My Diabetes My Way Somerset is a website for people with diabetes and their carers. It contains information resources that can help you understand more about your diabetes and explains how you can more effectively manage the condition. In addition to this information, you can also access your diabetes records. Data are collected from your GP notes, hospital diabetes clinic records, eye screening service and laboratory blood tests.

People who use the service say that it improves their knowledge to help them meet goals, improves motivation to make improvements and acts as a reminder for discussions during appointments. The service is not a replacement for your normal care, but helps you to monitor your results before, during and after contacts with your healthcare team.

Go to the My Diabetes My Way website (opens new window)

If you wish to find out more about the service before you register please email the My Diabetes My Way team for more information: