Please read these guides - The process is straightfoward but it is important to get everything done in the right order.
10.07.80 - Important notice about GP Online Services - Engage Consult
The Covid-19 pandemic has seen dramatic changes in the way GP surgerys are working. There are now more methods of communicating with the surgery using IT and with this, we are seeing many more photo's/images of patients being sent it. This is a very useful and convenient option for both you and the surgery but we must advise caution with the images that you send in. We cannot except any images of patients aged under 18 where those images might reasonably be defined as 'intimate' (this covers photo's or images of genitalia, breasts or anus). We will delete any such images we receive. If you are a patient aged under 18 or have a family member who is aged under 18 and who has a concern about anything 'intimate' please always call the surgery in the first instant.
Patient Access helps patients to have a more active role in their own healthcare and develops a good relationship with their GP and Practice. We hope you will sign up and try it.
In addition to booking appointments and ordering repeat medication, you can also see your test results, recent letters and consultations via Patient Access.
To understand some of the benefits of records access watch this Patient Access video.
Please note that information, such as test results, can be slow to load on screen.
If you would like to take advantage of the benefits of an online account please ask at Reception for a Patient Access Application form – or download and print one from here: click here for Patient Access Application Form (opens new window). Some software will allow you to complete this form by using the 'Fill & Sign' option you should see to the right of the document; this means you do not have to print it off but you can save it onto your computer and then email it to us.
In order for us to ensure the safety and confidentiality of your medical records we do need to establish your identity; we do therefore need you to bring your completed form to the surgery with two types of ID before we can enable your access. Valid forms of ID include: Valid Passport, Current Driving Licence, Bus Pass, Student ID Card, Council Tax Bill or Bank Statement.
Patient Access uses a similar security approach as online / internet banking IF you keep your passwords secure. Just as in the same way that you wouldn’t leave your bankers card and pin numbers lying around (particularly at work) and then wonder how someone managed to withdraw money from your account, it is essential that you do not leave your passwords where they can be found.
If you’d like to learn how to use a computer ask at Wells Library about lessons for beginners, or take a free “GP services online” course at the Learn My Way website.
The Patient Access website have announced that they are introducing two new security measures, they advise:
Security PIN code
In line with data security best practice, we are introducing an additional authentication step for use when signing in to Patient Access. Users will be asked to set a five-digit security PIN code that they will need to enter when signing in to the app, as well as their password.
Mobile phone number
We will be asking all Patient Access users to provide us with a mobile phone number if they have not done so already. This is so that we can further authenticate them if they need to reset their password. Users do not have to provide us with their mobile phone number - it is an optional security measure - but we highly recommend that they do so to help further protect their data. We will be emailing all Patient Access users over the next 3 weeks to inform them of these updates and asking them to contact the Patient Access Support team rather than their GP practice if they have any questions. Our support site is here :
It is possible to register for an online account just to request your repeat medications, without having full access to your medical records. If this is the case please contact the surgery and and we will verify your identity during that call. If you wish to register for online access to view your complete medical record please complete the form and return it to the surgery. We will need to verify your identity before allowing access but during this pandemic we do not want you to come to the surgery for this purpose. Please contact the surgery and ask to speak to Craig Massey in this situation.
Use Patient Access to book appointments, request medications and view your medical record.
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