During the course of the pandemic we will be managing our appointments in order to reduce the risk of infection to both our patients and our staff. All requests for appointments will be passed to our clinical team for their assessment of how best to manage the query; they will call you to discuss this. During their call to you they will advise if they wish to see you and also discuss the process once you arrive at the surgery; some of our patients are being seen in the gazebo at the rear of the surgery, others are being seen inside the surgery. If you have a mobile phone you should receive a text message to confirm the details of the appointment.
Please do not come to the surgery unless you have discussed your concerns with us beforehand.
If you develop any of the following symptoms before you attend the surgery for your face to face appointment please call us before you attend:
Please ensure you wear a mask when you come to the surgery. There is advice and guidance on the government website on how to make your own mask - click here to go to .gov.uk for face mask information (opens a new window)
There is some very useful information on this link on Children and Face Converings - click here for information on Childrens face coverings (opens new window)
Please keep referring to this page as we will be keeping it up to date with any changes to the way we are managing our appointments.
If you have questions about a test you have booked or are having trouble booking a test, you can call the customer contact centre between 7am and 11pm: Call 119 (free from mobiles and landlines)
This link to the NHS site gives you more information:
This new guide has just been produced by NHS Somerset Foundaton Trust in conjunction with Somerset County Council, Yeovil Hospital Healthcare and Nufield Health.
Mindline Somerset is an emotional support helpline and they are open 24 hours a day, 7 days a week; they can be contacted by phoning 01823 276 892.
You can search for local mental health services by going to the website:
Please click on the link below to access lots of very useful and informative advice and guidance provided by the Royal College of Paediatrics and Child Health (RCPCH).
RCPCH Help and Guidance (this link opens a new window)
This practice is supporting vital coronavirus (COVID-19) planning and research by sharing your data with NHS Digital. The health and social care system is facing significant pressures due to the coronavirus (COVID-19) outbreak. Health and care information is essential to deliver care to individuals, to support health, social care and other public services and to protect public health. Information will also be vital in researching, monitoring, tracking and managing the coronavirus outbreak. In the current emergency it has become even more important to share health and care information across relevant organisations. This practice is supporting vital coronavirus planning and research by sharing your data with NHS Digital, the national safe haven for health and social care data in England.
The Health and Social Care Act 2012 (the 2012 Act) gives the Health and Social Care Information Centre, now known as NHS Digital1 and hereafter referred to by this name, statutory powers, under section 259(1)(a), to require data from health or social care bodies (this includes the Wells Health Centre), or organisations that provide publicly funded health or adult social care in England, where it has been directed to establish an information system by the Secretary of State for Health and Social Care (Secretary of State) or NHS England and NHS Improvement (NHS England). NHS Digital has been directed by the Secretary of State under section 254 of the 2012 Act under the COVID-19 Direction to establish and operate a system for the collection and analysis of the information specified for this service: GPES Data for Pandemic Planning and Research (COVID-19).
The purpose of the data collection is also to respond to the intense demand for General Practice data to be shared in support of vital planning and research for COVID-19 purposes, including under the general legal notice issued by the Secretary of State under Regulation 3(4) of the Health Service (Control of Patient Information) Regulations 2002 (COPI).
COVID-19 purposes for which this data may be analysed and used may include:
• understanding COVID-19 and risks to public health, trends in COVID-19 and such risks, and controlling and preventing the spread of COVID-19 and such risks
• identifying and understanding information about patients or potential patients with, or at risk of COVID-19, information about incidents of patient exposure to COVID-19 and the management of patients with or at risk of COVID-19 including: locating, contacting, screening, flagging and monitoring such patients and collecting information about and providing services in relation to testing, diagnosis, self-isolation, fitness to work, treatment, medical and social interventions and recovery from COVID-19
• understanding information about patient access to health services and adult social care services as a direct or indirect result of COVID-19, and the availability and capacity of those services
• monitoring and managing the response to COVID-19 by health and social care bodies and the Government including providing information to the public about COVID-19 and its effectiveness and information about capacity, medicines, equipment, supplies, services and the workforce within the health services and adult social care services
• delivering services to patients, clinicians, the health services and adult social care services workforce and the public about and in connection with COVID-19, including the provision of information, fit notes and the provision of health care and adult social care services; and
• research and planning in relation to COVID-19.
The data being shared with NHS Digital will include information about patients who are currently registered with a GP practice or who have a date of death on or after 1 November 2019 whose record contains coded information relevant to coronavirus planning and research. The data contains NHS Number, postcode, address, surname, forename, sex, ethnicity, date of birth and date of death for those patients. It will also include coded health data which is held in your GP record such as details of:
diagnoses and findings
medications and other prescribed items
investigations, tests and results
treatments and outcomes
vaccinations and immunisations
NHS Digital will analyse the data they collect and securely and lawfully share data with other appropriate organisations, including health and care organisations, bodies engaged in disease surveillance and research organisations for coronavirus response purposes only. These purposes include protecting public health, planning and providing health, social care and public services, identifying coronavirus trends and risks to public health, monitoring and managing the outbreak and carrying out of vital coronavirus research and clinical trials. The British Medical Association, the Royal College of General Practitioners and the National Data Guardian are all supportive of this initiative.
The application of the National Data Opt-Out to information shared by NHS Digital will be considered on a case by case basis and may or may not apply depending on the specific purposes for which the data is to be used. This is because during this period of emergency, the National Data Opt-Out will not generally apply where data is used to support the coronavirus outbreak, due to the public interest and legal requirements to share information.
In conjunction with this guide Somerset has developed additional bereavement support services that have a quick and easy referral process. This service is available to anyone in Somerset who has lost a loved one, whatever the cause. If you would like to talk to someone about your loss then please contact the Marie Curie Helpline 0800 3047 412 Monday – Saturday 09.00-17.00. They are there to help and would welcome your call. The service also has qualified bereavement support workers available for more in-depth support if needed. Professional referrals can be taken with the person’s permission.
Please click here >>> Bereavement and Coronavirus guide
Here's an update of the help available to you during the Coronavirus (Covid-19) pandemic:
Somerset Coronavirus Helpline - 0300 790 6275
Wells Coronavirus Network - 01749 467079 between 9am and 5pm every day. You can click on this link to get to their website: Wells Coronavirus Network
"We help with prescription collecting, shopping, dog walking, companionship calls etc."
NHS Volunteers - You will probably have heard of the many thousands of people who have kindly signed-up as NHS Volunteers to offer their help and support. You can now contact them direct to discuss how they might be able to help you.
Call them on 0808 196 3646
We are receiving a large volume of calls from our patients asking about being placed on the Shielded (or vulnerable) patient list due to their medical conditions. We understand that there is a great deal of anxiety and concern amongst our patient population and we will do everything we can to reduce that concern. There have been two reviews of medical records to establish who is at the highest medical risk from catching the coronavirus and if you are on this list you should already have received a letter from the surgery or health authority. If you have recently been diagnosed with a new medical condition or you feel you should be a Shielded patient for an existing medical condition please go the government website and register your details there. Please do not contact the surgery. Click here to if you feel you should be on the Shielded (or highest risk) patient list. >>
These patients' details are then forwarded to us for the doctor to consider if you should be on the shielded patient list. The doctor will review your records and write to you with their conclusion of your risk level. If they consider you to have a high risk of catching the coronavirus they will write to you advising that you should shield for 12 weeks. Your name will then be placed on a central list where the supermarkets and pharmacies can confirm that you are shielded and so you will qualify for advantageous shopping delivery slots and also for deliveries of your medications. If you have a job then this letter will also be useful when in discussion with your employer. Please note that we cannot get involved in any discussions between you and any employer.
Your doctor may consider that your health places you a moderate or low risk from catching the coronavirus and will write to you in accordance with that decision. You may consider it unfair if you have not been placed on the shielded list but the that list is being held for only those at the very highest risk of catching the virus, for example some cancer patients and those who have received organ transplants.
Please use the link below to review the revised process for the sharing of the patient information during the Covid-19 pandemic:
Please see the Somerset and Avon Rape and Sexual Abuse Support (SARSAS) Coronavirus update; by clicking on this link:
More help available for Shielded patients; these are patients who have received a letter advising that they are are at the highest risk from Covid-19 and have been advised to 'shield' for 12 weeks. If you are in this category you can now contact the NHS Volunteer Responders if you need any help or guidance. Call them on 0808 196 3646 between 8am and 8pm.
The Coronavirus Status Checker, supported by NHS England, is helping the NHS coordinate its reponse and build up additional data on the Covid-19 outbreak. Please click on this link Tell the NHS about your current experience of coronavirus to offer your experiences of the pandemic. The findings so far are published can be viewed by clicking here >> Survey Findings
The surgery needs to be able to contact as many patients as possible using the safest and most efficient means during this Covid-19 pandemic. We have therefore updated many records to reflect a 'consent to receive SMS (text) messages from my surgery'. We will only ever send you an SMS message that is in support of your health care; our clinical team have found this to be an extremely safe and effective way to communicate with you, our patients. If you have new contact details please ensure you let us know as soon as possible, you can do this by selecting the 'Change your Contact Details' option on the right hand side of this page.
Please contact the surgery if for any reason you do not wish to receive SMS text messages from us.
Do not worry if you do not have a mobile phone number; we will continue to contact you in the usual way.
There is a new government website that offers support and advice to anyone who feels they need some support or advice during this very difficult time.
Topics include: feeling unsafe; going in to work; paying bills or being unemployed; getting food;
having somewhere to live; mental health and wellbeing
Please click here: Find Coronavirus Support
The Wells Coronavirus Network is now up and running and can help with collecting medications, urgent supplies or a friendly phone call. If you feel you may need their help - or would like to volunteer to help - then please call them on 01749 467079 (9am to 5pm every day) or they can be emailed : email@example.com or firstname.lastname@example.org
Click here for their website >>> Wells Coronavirus Network
Due to the COVID 19 crisis Wells Health Centre will be open on Bank Holiday Friday and Monday, April 10th and 13th for urgent medical care. Please phone us if need be to be added to our phone triage list. Please DO NOT attend the surgery unless asked to do so by one of our staff. Happy Easter.
Somerset County Council have launched a new Coronavirus Helpline - please click here for futher informtion >> Somerset Coronavirus Helpline details
Please click on the link to view the latest Health Connections Mendip Covid-19 newsletter: click here to view the Newsletter
Please see details on the link for information on the Mendip Community response to Covid-19 and food deliveries and support. Click here >>> Mendip Community response to Covid-19
The current Covid-19 situation is causing anxiety and upset for a lot of our patients and at the surgery we do understand this. However, this does not mean that it is acceptable for our staff to have to put up with verbal abuse and anger from patients as they have done over the course of the last several days. We are trying to ensure everyone gets the help they need and to provide the best advice and guidance we have available, so please to bear with us; we are all being affected by the Covid-19 virus and the best way for the country to get through this crisis is by cooperation and mutual support and understanding.
For the up-to-date revised details on how to book an appointment please click on 'Book an Appointment' above.
If you have any queries on whether or not you should self-isolate please click here for the latest Government advice:
Asthma and Covid-19 - If you have Asthma you may wish to click on the link below for advice and guidance:
Please click here for the official guidance: Government Advice on Fit Notes
Please do not come into the surgery to request your medications - there are plenty of request slips just outside the surgery doors. Please place your requests in the black post-box to the right of the front sliding doors.
Please can we ask all our patients NOT to over-order or stockpile medications. We can prescribe 2 months worth of your medications if it is clinically safe to do so; please make sure you add this information when you request your medications. We will not however, issue 2 months worth of controlled drugs.
There are no shortages of medications to report.
Our Walk In blood test clinics are now cancelled; please do not turn up at the surgery as these clinics are no longer running. They will be closed for the forseeable future. If you need, or are due to, have a blood test please phone and book a telephone call from the nursing team who will advise if it is necessary for you to attend the surgery for your blood test; some tests can be safely delayed.
If you have an appointment booked for any of the listed appointment types below please do not come to the surgery for this appointment. Please call us in 2 weeks time for an update.
Chronic disease annual review; e.g. Asthma, COPD, Hypertension.
Department of Health and Social Care Instructions
The advice and guidance we are receiving at the practice is being updated on a continuous basis, please ensure you click on the links below for the very latest advice and guidance issued by the NHS and Government.
Use Patient Access to book an appointment, order repeat prescriptions and view your medical record.
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111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
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The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.
Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.