If you need to visit the surgery please remember to wear a form of face covering. Find instructions on how to make your face covering from a t-shirt here:
We know that everyone is eager to find out when they will get their Covid vaccination and that this is an anxious time. The NHS is working very hard to invite people who are eligible to have their vaccination, as quickly as possible. If you are aged over 50 you can now book your vaccination through the surgery or the National Booking Service, online, or by calling 119.
Please support us by ensuring your contact details are up to date, so we can contact you quickly when it is time to have your vaccination. We are contacting eligible people by phone, letter or text message – if you have already booked an appointment at a large vaccination centre, please tell us so we can update our records.
As soon as you are invited – please confirm your appointment date and time. You must attend all booked appointments to ensure that precious vaccines are not wasted and we can invite everyone as quickly as possible.
** If you already have an appointment over the coming weeks, whether for your first or second dose, this remains in place and it’s really important that you attend it as planned
**Oxford Astrazeneca update**
On 7 April 2021, the Medicines and Healthcare products Regulatory Agency (MHRA) issued new advice, concluding a possible link between the AstraZeneca COVID-19 vaccine AstraZeneca and extremely rare, unlikely to occur blood clots. It concluded that the benefits of vaccination continue to outweigh any risks but advised careful consideration be given to people who are at higher risk of specific types of blood clots because of their medical condition.
The Joint Committee on Vaccination and Immunisation (JCVI) has weighed the relative balance of benefits and risks of the AstraZeneca COVID-19 vaccine and advise that:
the benefits of prompt vaccination with the AstraZeneca COVID-19 vaccine far outweigh the risk of adverse events for individuals 30 years of age and over and those who have underlying health conditions which put them at higher risk of severe COVID-19 disease.
It is preferable for adults aged under 30 years without underlying health conditions that put them at higher risk of severe COVID-19 disease, to be offered an alternative COVID-19 vaccine, if available. People may make an informed choice to receive the AstraZeneca COVID-19 vaccine to receive earlier protection.
Somerset County Council has updated its website with useful information for patients needing support to travel to their COVID-19 vaccination appointments. You can visit their site by clicking on this link:
Content as follows:
While many older and more vulnerable people will be able to attend a location close to their home, some will be relying on public transport. We are working with bus operators and community transport providers to help vulnerable residents to get to their COVID-19 vaccination appointments.
A free Somerset County Council Taunton town centre shuttle service has been launched to get people straight to their vital vaccination slot. The Covid vaccination shuttle bus service runs every 30 minutes from Castle Way in Taunton town centre to Taunton Racecourse. The seven-day a week service uses one of the Council’s fleet of minibuses and will help to support those who don’t drive and will link easily with other operators coming into the town centre. The shuttle service is set to run every day throughout March and April except for the following dates when the vaccination centre is closed for race days:
4, 15 and 23 March; 8 and 21 April.
The new Taunton service starts at 8.20am each day, and will also serve bus stops along South Road and Shoreditch Road on route to the Racecourse. The last bus each day is 6.05pm from the Racecourse. There will be capacity for a maximum of four passengers on each journey due to the need for social distancing. The service is reserved for those who have a pre-booked vaccination appointment at the Racecourse and this will be verified before passengers board the bus. It’s recommended those using the service catch a bus to arrive approximately 10 minutes before their vaccination slot. Click on this link to view the timetable.
First West of England provides a bus service every 30 minutes from Wells Bus Station stopping at Shepton Mallet. The bus service terminates at the Bath and West Showground and operates seven days a week. The service provides connections to and from other bus services at both Wells Bus Station and Shepton Mallet Cenotaph. This service is free for bus pass holders. If you plan to use this bus service, please make sure that you take your appointment letter with you and try to use the timetabled journey which arrives at the Bath and West Showground as close to your appointment time as possible. This will avoid waiting time on site. You can view their vaccination centre travel guide here
Current concessionary bus pass rules have been suspended so that bus passes can be used on all public services before 9.30am. This came into effect from February 1.
We are working with Community Transport and Slinky Demand Responsive Services across Somerset to allow free travel for bus pass holders when attending vaccination appointments. You can get more information about this serivce by clicking on the link below:
If you are concerned about getting to an appointment, or need other help or support during the pandemic, please phone the Coronavirus helpline on 0300 790 6275. Lines are open from 8am to 6pm, seven days a week.
Patients are now able to order a PCR test without having any symptoms, and the COVID-19 PCR test booking webpage includes an additional reason for getting a test, to make it easier for patients to book a test when recommended by a GP.
This aims to support patients in accessing testing where they have been instructed to by a GP, no matter what their symptoms are. No referral is required to book a test under this option.
If you are Clinically Extremely Vulnerable (known as CEV or 'shielding') Community Pharmacies can help with home delivery of your medication, please speak to your local pharmacy about this if you feel this could benefit you. This service is currently available until 31st March 2021.
Both the NHS Volunteer Responders Programme and the Wells Coronavirus Network are also available to help out where they can.
NHS Volunteer Responders can be contacted on 0808 196 3646
Wells Coronavirus Network can be contacted on 01749 467 079 between 9am and 5pm every day.
Our health and care colleagues have achieved an important milestone in Somerset, by offering a COVID-19 vaccination to people in the first four priority groups as identified by the Joint Committee on Vaccination and Immunisation (JCVI)
We are now expanding our vaccination programme to include priority groups 5 and 6. This includes people aged 65 and over (Group 5) and people who are aged 16 to 64 with underlying health conditions, which may put them at higher risk of serious disease from COVID-19 (group 6)
People who fall in to the next priority groups will be contacted in a variety of ways which may include letters from the NHS if you are aged 65 and over - or you will receive a phone call, letter or text message from our GP primary care network team.
We are now inviting people who are 65 and over to book an appointment through the national booking service; online by clicking here >>> use this link to book your Covid-19 vaccination online or by ringing 119. As soon as you receive your letter, you can book a vaccination appointment at either of our large vaccination centres at the Bath & West Showground, Taunton Racecourse or a pharmacy-led site in Taunton, Yeovil or Bruton.
As part of our primary care network, we will be contacting people in group 6 who have underlying health issues as specified by the Joint Committee for Vaccination and Immunisation (JCVI). We will contact you directly to arrange a vaccination appointment – there is no need to contact the practice.
We understand that everyone is anxious to know when they might get their vaccination and want to be vaccinated as quickly as possible. You can help us to run the vaccination programme as efficiently as possible by following the guidance above and please don’t contact the surgery to ask about your vaccination.
We are working through our patient lists as quickly as we can to identify patients who fit into priority group 6 and to ensure that they are offered an appointment as quickly as possible.
For more information on eligibility, visit the Joint Committee on Vaccination and Immunisation (JCVI) website by clicking here >>> click on this link to visit the JCVI website
Or you can find out more information on the Somerset NHS Vacination programme by clicking here >>> click on this link to visit the Somerset Covid-19 vaccination website site
Thank you for your continued support and patience.
The National Immunisation Management Service is starting to call people that have received letters to book their Covid-19 vaccination appointments through 119 or NHS 119 online where they haven't already booked an appointment. The number that people will see when receiving the call is 0300 561 0240.
The service will make it clear that if people have already had their first dose, they just need to wait for their local NHS services to contact them about the second dose. They will be clear that booking through NHS 119 or NHS 119 online is one option and they can wait to be contacted through their local GP services if they haven't been already. The callers will remind people that they will not book people into appointments on the phone.
As always, the NHS will NEVER:
If anyone beleives they have been a victim of fraud or identity theft they should report this directly to 0300 123 2040.
Mendip Transport have advised they may be able to help with getting you to your Covid-19 vaccination appointment.
Just give them a call on 01749 880613.
We know that some people in Somerset aged 80+ have started to receive an NHS letter asking them to book a Covid-19 vaccination in Bristol. Some patients have been offered appointments further afield such as in Birmingham. You do not have to attend at these locations.
Anyone who would prefer an appointment closer to home should wait to be contacted by the surgery who will arrange one at their local hub. At the time of publishing, these are being carried-out at the West Mendip Hospital in Glastonbury.
The Covid-19 vaccination programme is currently rolling out across Somerset and more vaccination clinics and sites will be announced over the next few weeks.
Please share this information with friends and family who are over 80.
You may be aware that recently there has been much discussion concerning the length of time necessary between the first Covid-19 vaccination and the second. Initially it was planned that the 1st and 2nd appointments for the vaccine were scheduled to be 3 weeks apart. The recent discussion has suggested that the break between the 1st and 2nd vaccine could be extended up to 12 weeks.
Wells Health Centre will be continuing with the original plans for all those patients who had their 1st vaccination at the West Mendip Hospital in Glastonbury. Therefore, if you have had your 1st vaccination please attend for your 2nd vaccination AS ORIGINALLY BOOKED/PLANNED.
Please click on the link below to few the FAQs that you may have about the Covid-19 vaccination.
We know that people are very keen to find out about our developing Covid-19 vaccination programme in Somerset. We are currently working together with our local health and care providers to develop a detailed Somerset-wide plan to deliver vaccinations in a safe and effective way. Please do not contact the surgery directly – we will share more updates as soon as we are able to. Thank you for your patience
Covid restrictions mean that most people are having to wait longer for their outpatient appointments, tests and operations. All our referrals are graded by the relevant consultant team. We have no say about when the consultants allocate their appointments which is based on their judgement of the urgency of the clinical need.
Many patients are contacting us asking for letters to be sent to help speed up their appointment. You will see that this is something we are unable to do for the reasons explained above.
However, if you think your symptoms have changed and your need is now urgent, do please write a letter or email detailing why you think so which we can forward to the relevant specialist team. The more detail you include the better.
You can also use our new Engage Consult online consultation process to do this, which you will see on our Home page; click on the 'Consult' option - or you can click here to go the Home Page:
If you are very concerned then do please get in touch with us for an appointment which, under current NHS regulations, will be a phone call or other remote consultation in the first instance but which can be face-to-face if needs be.
Please click on the link below to view the guidance provided by Somerset Public Health (Somerset PH) for parents of school-aged children:
If you have had the Covid-19 virus you may well have some questions about your recovery. Use the link below to view the government website with all the latest advice and guidance on your recovery.
We are asking all our patients to wear a mask when coming into the surgery for an appointment; this is for your safety and that of the team here at the surgery.
If you are absolutely unable to wear a mask please contact the health centre to inform us before your appointment so we can plan it in such a way that ensures we keep other patients and staff as safe as possible.
There is more government information about Masks and when to wear one on the link below. This also has information on exemptions to wearing a mask:
You will likely be aware that the government has been relaxing the lockdown in recent weeks. However, as per government guidance, we are still triaging every request for a doctor’s appointment and if you have made such a request, you will receive a call from our Duty team to discuss your concerns and how best we can help you. This may or may not be through an appointment at the surgery.
It is very important that you mention during your triage phone call if you have any Covid-19 symptoms. Similarly, if you subsequently develop these symptoms prior to a visit to the surgery please call and let us know before coming to the surgery. The symptoms are:
A high temperature
A new continuous cough
A loss of, or change to, your sense of smell or taste.
Please can we ask that you always wear a mask when attending the surgery.
The government recently announced that face coverings will be mandatory in shops and supermarkets from 24 July; this extends the requirement for wearing a face covering when using Public transport. There are exceptions to this mandate, just one example being that young children under the age of 11 do not need to wear a face covering.
For a full list of exemptions please click on this link to the gov.uk website >>
Please note that the surgery will not issue 'exemption letters' or cards under any circumstances. Both NHS England and the Wessex Local Medical Committee have advised that doctors surgerys must not be involved in producing such letters. If you have any queries about this matter please visit the gov.uk Coronavirus web pages by clicking here:
During the course of the pandemic we will be managing our appointments in order to reduce the risk of infection to both our patients and our staff. All requests for appointments will be passed to our clinical team for their assessment of how best to manage the query; they will call you to discuss this. During their call to you they will advise if they wish to see you and also discuss the process once you arrive at the surgery; some of our patients are being seen in the gazebo at the rear of the surgery, others are being seen inside the surgery. If you have a mobile phone you should receive a text message to confirm the details of the appointment.
Please do not come to the surgery unless you have discussed your concerns with us beforehand.
If you develop any of the following symptoms before you attend the surgery for your face to face appointment please call us before you attend:
Please ensure you wear a mask when you come to the surgery. There is advice and guidance on the government website on how to make your own mask - click here to go to .gov.uk for face mask information (opens a new window)
There is some very useful information on this link on Children and Face Converings - click here for information on Childrens face coverings (opens new window)
Please keep referring to this page as we will be keeping it up to date with any changes to the way we are managing our appointments.
If you have questions about a test you have booked or are having trouble booking a test, you can call the customer contact centre between 7am and 11pm: Call 119 (free from mobiles and landlines)
This link to the NHS site gives you more information:
This new guide has just been produced by NHS Somerset Foundaton Trust in conjunction with Somerset County Council, Yeovil Hospital Healthcare and Nufield Health.
Mindline Somerset is an emotional support helpline and they are open 24 hours a day, 7 days a week; they can be contacted by phoning 01823 276 892.
You can search for local mental health services by going to the website:
Please click on the link below to access lots of very useful and informative advice and guidance provided by the Royal College of Paediatrics and Child Health (RCPCH).
RCPCH Help and Guidance (this link opens a new window)
This practice is supporting vital coronavirus (COVID-19) planning and research by sharing your data with NHS Digital. The health and social care system is facing significant pressures due to the coronavirus (COVID-19) outbreak. Health and care information is essential to deliver care to individuals, to support health, social care and other public services and to protect public health. Information will also be vital in researching, monitoring, tracking and managing the coronavirus outbreak. In the current emergency it has become even more important to share health and care information across relevant organisations. This practice is supporting vital coronavirus planning and research by sharing your data with NHS Digital, the national safe haven for health and social care data in England.
The Health and Social Care Act 2012 (the 2012 Act) gives the Health and Social Care Information Centre, now known as NHS Digital1 and hereafter referred to by this name, statutory powers, under section 259(1)(a), to require data from health or social care bodies (this includes the Wells Health Centre), or organisations that provide publicly funded health or adult social care in England, where it has been directed to establish an information system by the Secretary of State for Health and Social Care (Secretary of State) or NHS England and NHS Improvement (NHS England). NHS Digital has been directed by the Secretary of State under section 254 of the 2012 Act under the COVID-19 Direction to establish and operate a system for the collection and analysis of the information specified for this service: GPES Data for Pandemic Planning and Research (COVID-19).
The purpose of the data collection is also to respond to the intense demand for General Practice data to be shared in support of vital planning and research for COVID-19 purposes, including under the general legal notice issued by the Secretary of State under Regulation 3(4) of the Health Service (Control of Patient Information) Regulations 2002 (COPI).
COVID-19 purposes for which this data may be analysed and used may include:
• understanding COVID-19 and risks to public health, trends in COVID-19 and such risks, and controlling and preventing the spread of COVID-19 and such risks
• identifying and understanding information about patients or potential patients with, or at risk of COVID-19, information about incidents of patient exposure to COVID-19 and the management of patients with or at risk of COVID-19 including: locating, contacting, screening, flagging and monitoring such patients and collecting information about and providing services in relation to testing, diagnosis, self-isolation, fitness to work, treatment, medical and social interventions and recovery from COVID-19
• understanding information about patient access to health services and adult social care services as a direct or indirect result of COVID-19, and the availability and capacity of those services
• monitoring and managing the response to COVID-19 by health and social care bodies and the Government including providing information to the public about COVID-19 and its effectiveness and information about capacity, medicines, equipment, supplies, services and the workforce within the health services and adult social care services
• delivering services to patients, clinicians, the health services and adult social care services workforce and the public about and in connection with COVID-19, including the provision of information, fit notes and the provision of health care and adult social care services; and
• research and planning in relation to COVID-19.
The data being shared with NHS Digital will include information about patients who are currently registered with a GP practice or who have a date of death on or after 1 November 2019 whose record contains coded information relevant to coronavirus planning and research. The data contains NHS Number, postcode, address, surname, forename, sex, ethnicity, date of birth and date of death for those patients. It will also include coded health data which is held in your GP record such as details of:
diagnoses and findings
medications and other prescribed items
investigations, tests and results
treatments and outcomes
vaccinations and immunisations
NHS Digital will analyse the data they collect and securely and lawfully share data with other appropriate organisations, including health and care organisations, bodies engaged in disease surveillance and research organisations for coronavirus response purposes only. These purposes include protecting public health, planning and providing health, social care and public services, identifying coronavirus trends and risks to public health, monitoring and managing the outbreak and carrying out of vital coronavirus research and clinical trials. The British Medical Association, the Royal College of General Practitioners and the National Data Guardian are all supportive of this initiative.
The application of the National Data Opt-Out to information shared by NHS Digital will be considered on a case by case basis and may or may not apply depending on the specific purposes for which the data is to be used. This is because during this period of emergency, the National Data Opt-Out will not generally apply where data is used to support the coronavirus outbreak, due to the public interest and legal requirements to share information.
In conjunction with this guide Somerset has developed additional bereavement support services that have a quick and easy referral process. This service is available to anyone in Somerset who has lost a loved one, whatever the cause. If you would like to talk to someone about your loss then please contact the Marie Curie Helpline 0800 3047 412 Monday – Saturday 09.00-17.00. They are there to help and would welcome your call. The service also has qualified bereavement support workers available for more in-depth support if needed. Professional referrals can be taken with the person’s permission.
Please click here >>> Bereavement and Coronavirus guide
Here's an update of the help available to you during the Coronavirus (Covid-19) pandemic:
Somerset Coronavirus Helpline - 0300 790 6275
Wells Coronavirus Network - 01749 467079 between 9am and 5pm every day. You can click on this link to get to their website: Wells Coronavirus Network
"We help with prescription collecting, shopping, dog walking, companionship calls etc."
NHS Volunteers - You will probably have heard of the many thousands of people who have kindly signed-up as NHS Volunteers to offer their help and support. You can now contact them direct to discuss how they might be able to help you.
Call them on 0808 196 3646
We are receiving a large volume of calls from our patients asking about being placed on the Shielded (or vulnerable) patient list due to their medical conditions. We understand that there is a great deal of anxiety and concern amongst our patient population and we will do everything we can to reduce that concern. There have been two reviews of medical records to establish who is at the highest medical risk from catching the coronavirus and if you are on this list you should already have received a letter from the surgery or health authority. If you have recently been diagnosed with a new medical condition or you feel you should be a Shielded patient for an existing medical condition please go the government website and register your details there. Please do not contact the surgery. Click here to if you feel you should be on the Shielded (or highest risk) patient list. >>
These patients' details are then forwarded to us for the doctor to consider if you should be on the shielded patient list. The doctor will review your records and write to you with their conclusion of your risk level. If they consider you to have a high risk of catching the coronavirus they will write to you advising that you should shield for 12 weeks. Your name will then be placed on a central list where the supermarkets and pharmacies can confirm that you are shielded and so you will qualify for advantageous shopping delivery slots and also for deliveries of your medications. If you have a job then this letter will also be useful when in discussion with your employer. Please note that we cannot get involved in any discussions between you and any employer.
Your doctor may consider that your health places you a moderate or low risk from catching the coronavirus and will write to you in accordance with that decision. You may consider it unfair if you have not been placed on the shielded list but the that list is being held for only those at the very highest risk of catching the virus, for example some cancer patients and those who have received organ transplants.
Please use the link below to review the revised process for the sharing of the patient information during the Covid-19 pandemic:
Please see the Somerset and Avon Rape and Sexual Abuse Support (SARSAS) Coronavirus update; by clicking on this link:
More help available for Shielded patients; these are patients who have received a letter advising that they are are at the highest risk from Covid-19 and have been advised to 'shield' for 12 weeks. If you are in this category you can now contact the NHS Volunteer Responders if you need any help or guidance. Call them on 0808 196 3646 between 8am and 8pm.
The Coronavirus Status Checker, supported by NHS England, is helping the NHS coordinate its reponse and build up additional data on the Covid-19 outbreak. Please click on this link Tell the NHS about your current experience of coronavirus to offer your experiences of the pandemic. The findings so far are published can be viewed by clicking here >> Survey Findings
The surgery needs to be able to contact as many patients as possible using the safest and most efficient means during this Covid-19 pandemic. We have therefore updated many records to reflect a 'consent to receive SMS (text) messages from my surgery'. We will only ever send you an SMS message that is in support of your health care; our clinical team have found this to be an extremely safe and effective way to communicate with you, our patients. If you have new contact details please ensure you let us know as soon as possible, you can do this by selecting the 'Change your Contact Details' option on the right hand side of this page.
Please contact the surgery if for any reason you do not wish to receive SMS text messages from us.
Do not worry if you do not have a mobile phone number; we will continue to contact you in the usual way.
There is a new government website that offers support and advice to anyone who feels they need some support or advice during this very difficult time.
Topics include: feeling unsafe; going in to work; paying bills or being unemployed; getting food;
having somewhere to live; mental health and wellbeing
Please click here: Find Coronavirus Support
The Wells Coronavirus Network is now up and running and can help with collecting medications, urgent supplies or a friendly phone call. If you feel you may need their help - or would like to volunteer to help - then please call them on 01749 467079 (9am to 5pm every day) or they can be emailed : firstname.lastname@example.org or email@example.com
Click here for their website >>> Wells Coronavirus Network
Due to the COVID 19 crisis Wells Health Centre will be open on Bank Holiday Friday and Monday, April 10th and 13th for urgent medical care. Please phone us if need be to be added to our phone triage list. Please DO NOT attend the surgery unless asked to do so by one of our staff. Happy Easter.
Somerset County Council have launched a new Coronavirus Helpline - please click here for futher informtion >> Somerset Coronavirus Helpline details
Please click on the link to view the latest Health Connections Mendip Covid-19 newsletter: click here to view the Newsletter
Please see details on the link for information on the Mendip Community response to Covid-19 and food deliveries and support. Click here >>> Mendip Community response to Covid-19
The current Covid-19 situation is causing anxiety and upset for a lot of our patients and at the surgery we do understand this. However, this does not mean that it is acceptable for our staff to have to put up with verbal abuse and anger from patients as they have done over the course of the last several days. We are trying to ensure everyone gets the help they need and to provide the best advice and guidance we have available, so please to bear with us; we are all being affected by the Covid-19 virus and the best way for the country to get through this crisis is by cooperation and mutual support and understanding.
For the up-to-date revised details on how to book an appointment please click on 'Book an Appointment' above.
If you have any queries on whether or not you should self-isolate please click here for the latest Government advice:
Asthma and Covid-19 - If you have Asthma you may wish to click on the link below for advice and guidance:
Please click here for the official guidance: Government Advice on Fit Notes
Please do not come into the surgery to request your medications - there are plenty of request slips just outside the surgery doors. Please place your requests in the black post-box to the right of the front sliding doors.
Please can we ask all our patients NOT to over-order or stockpile medications. We can prescribe 2 months worth of your medications if it is clinically safe to do so; please make sure you add this information when you request your medications. We will not however, issue 2 months worth of controlled drugs.
There are no shortages of medications to report.
Our Walk In blood test clinics are now cancelled; please do not turn up at the surgery as these clinics are no longer running. They will be closed for the forseeable future. If you need, or are due to, have a blood test please phone and book a telephone call from the nursing team who will advise if it is necessary for you to attend the surgery for your blood test; some tests can be safely delayed.
If you have an appointment booked for any of the listed appointment types below please do not come to the surgery for this appointment. Please call us in 2 weeks time for an update.
Chronic disease annual review; e.g. Asthma, COPD, Hypertension.
Department of Health and Social Care Instructions
The advice and guidance we are receiving at the practice is being updated on a continuous basis, please ensure you click on the links below for the very latest advice and guidance issued by the NHS and Government.
Use Patient Access to book appointments, request medications and view your medical record.
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.
View our Results
The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.
Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.