Covid-19 Out of Hours News

Priory Health Park, Glastonbury Road, Wells, Somerset, BA5 1XJ

Tel: 01749 672 137

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See the latest Covid-19 vaccination information

SPARK Somerset Covid-19 Vacciation Buddies

In partnership with Public Health at Somerset County Council, Spark Somerset has trained a team of volunteer Vaccination Buddies who can offer 1-2-1 telephone support to people who are worried or unsure about having the vaccine. The Buddies come from all walks of life and have the right skills to support people to make informed decisions about having the Covid-19 vaccination. They even speak a range of languages from Portuguese to Dutch!

Individuals can self-refer to the scheme and a fully trained Vaccination Buddy will then contact them by phone to discuss their concerns and offer information and reassurance. (Please note that Vaccination Buddies cannot give specific medical advice).

Please click here to make a referral.

05.04.22 - Updated Covid-19 vaccination programme

Locking Pharmacy will be running a vaccine clinic at St Thomas's Church Hall every Friday from 3pm - 7pm starting from April 22nd 2022. 

To book a Covid vaccination, please go to the website and search for Covid Vaccine

For details on walk-in clinics in the area use the Grab a Jab website. 

02.11.21 - COVID-19 programme update for vaccinations for 12 - 15-year-olds

As part of our drive in Somerset to make it as easy as possible for people to have their COVID vaccinations, we have opened up a significant number of bookable vaccination slots at our large vaccination centres and are also offering walk-in clinics for 12 – 15-year-olds. This is in addition to the opportunity for children from 12-15 to be vaccinated at their schools.

Walk in services for 12 - 15-year-olds

Patients can find out which centres are offering walk-in clinics for 12 – 15-year-olds using this link to the NHS website:

See which centres are offering walk-in clinics for 12 - 15 year olds

For the week of 01 November 2021 there are clinics for 12 – 15-year-olds at:

Firepool, Taunton from 3pm – 6pm from Monday 01 – Friday 05 November.

Haynes International Motor Museum in Sparkford, Somerset from 3pm – 5pm from Monday 01 – Friday 05 November.

Minehead Community Hospital from 3pm – 7pm on Tuesday 02 November and 10am – 6pm Saturday 06 November (drop-in only – no bookable appointments).

Bookable slots for 12-1 5-year-olds
We have a significant number of bookable slots for 12 -15-year-olds at our vaccination centres - Somerset Motor Museum in Sparkford and Firepool in Taunton.

Parents can book by calling 119 or through the link below to get to the NHS website booking pages:

Visit the Covid-19 vaccination booking pages


04.05.21 - Covid-19 Vaccination programme update

Click on the link below to go to our Covid-19 information page were you will find an update of the roll-out of the Covid-19 Vaccination programme:

Visit our Covid-19 Information page (opens new window)


Coronavirus vaccine roll out

Wells Health Centre, Wells City Practice,  Glastonbury Surgery, Glastonbury Health Centre and Vine Partnership form the West Mendip Primary Care Network ( PCN) , who are working together as a group of GP practices to roll out the local NHS vaccination programme in Somerset. West Mendip PCN is a patient population of over 50,000 people.

Currently all vaccines are being delivered from Local Vaccination Centres, for the West Mendip PCN this is at West Mendip Community Hospital, in Glastonbury. Somerset CCG has been very generous in allowing us to use this purpose built facility which is well-suited to deliver this vaccination programme.

To date no GP practices have been able to vaccinate within their own practice unless they have been designated as the ‘local vaccination centre’ for their PCN. We are currently working through guidance that we hope will make this possible in the near future.

To ensure equity amongst the five practice populations, each practice is allocated a number of vaccine appointments based on the number of patients they have in each vaccine priority group (as specified by the Joint Committee on Vaccinations and Immunisations who are centrally co-ordinating the national vaccination programme).

 We are working through these groups as a PCN to ensure no patient practice area has a greater or lesser access to this very important vaccine and that the most vulnerable receive it as soon as possible.

People in the highest priority groups are being contacted by their local GP practice to attend a vaccination appointment in line with scheduled vaccine deliveries. 

These vaccines are being given as quickly as we are receiving them, however, we do not yet have regular or reliable deliveries.

Once we have a stable and predictable supply, we can plan further ahead and book patients as we do for any other planned vaccination. People who are aged over 80 that have not yet had the vaccine will also receive a letter from the NHS to invite them to their nearest mass vaccination site, but if people are unable to travel or would rather wait for an appointment closer to home, they can wait to be contacted by their local GP-led service over the next few weeks.

We are not able to be any more precise about time scales at the moment. We ask that people do not contact their GP surgery regarding the timing or date of their vaccination appointment as we are working through this, and we need to ensure staff are available to both support the vaccination programme and people’s day to day health and care needs.

We can assure you, everyone will be called


If you have any further queries about the Covid vaccination roll out please contact the Somerset CCG Patient Advice and Liaison Service (PALS).

NHS Somerset Clinical Commissioning Group,

Yeovil, Somerset,
BA22 8HR

Telephone us: 08000 851067
Email us:


04.01.21 - Covid-19 Vaccinations - 2nd injection

You may be aware that recently there has been much discussion concerning the length of time necessary between the first Covid-19 vaccination and the second. Initially it was planned that the 1st and 2nd appointments for the vaccine were scheduled to be 3 weeks apart. The recent discussion has suggested that the break between the 1st and 2nd vaccine could be extended up to 12 weeks.

Wells Health Centre will be continuing with the original plans for all those patients who had their 1st vaccination at the West Mendip Hospital in Glastonbury. Therefore, if you have had your 1st vaccination please attend for your 2nd vaccination AS ORIGINALLY BOOKED/PLANNED


Infection prevention control guidelines to remain in place

The highest priority for the NHS remains the safety of staff, patients and visitors.

While COVID restrictions will end in many settings in England from 19 July, everyone accessing or visiting healthcare settings must continue to wear a face covering (unless they are exempt) and follow social distancing rules.

Public Health England’s infection prevention control guidelines and hospital visiting guidance are therefore set to remain in place for all staff and visitors and across all health services including hospitals, GP practices, dentists, optometrists and pharmacies to ensure patients and staff are protected.

Read the infection prevention control guidance in full at:


Covid vaccine update

We have now completed our local vaccination programme for people in cohorts 1-9. All adults aged 18 and over are eligible to book a COVID vaccination – to book both first and second doses visit the National Booking Service online or by calling 119.  There are a wide range of locations available to choose across Somerset – there is no need to contact the surgery.

We would like to say a huge thank you to the hundreds of people who have supported our local COVID vaccination programme. We are so proud of each and every person who has given their time and energy to help us to run such a successful programme.

Since the start of the programme we have delivered over 36,000 vaccinations and we thank our patients for their understanding and patience while we have provided both vaccination clinics and routine and urgent healthcare services.

 To book your vaccination slot, call 119 or visit:


04.05.21 - NHS COVID-19 vaccination programme update

Our GP-led local vaccination service is providing vaccinations to people in cohorts 1-9 and this will continue, as we focus on delivering our second doses.

The Wells Health Centre will not be providing a vaccination service for people aged 18 to 49 when they become eligible. If you are in this cohort, you will be able to get your vaccination at other local vaccination services including community pharmacies, large vaccination centres and participating GP-led community locations. 


What does this mean for you?

Cohorts 1-9

Includes those aged 50 and over, health and care workers, unpaid carers and those with a health condition that puts them at greater risk. We are continuing to book in people in cohorts 1-9 who have not yet been vaccinated for their first dose and we will carry on doing this to make sure that no-one is left behind.

If you are eligible and haven’t had your first dose yet, please contact the practice now to make your appointment.

We will be able to give the second dose to everyone who has had their first dose of the vaccine with us. We will invite you for your second dose when this is due.


Cohorts 10-12

People aged 18 to 49

Vaccinations have been delivered according to priority groups identified by the Joint Committee of Vaccination and Immunisation (JCVI). If you are aged 18 to 49, you will be contacted by the NHS when it is your turn and you will be able to choose from a range of local vaccination services including community pharmacies, large vaccination centres and participating GP-led community locations.

View more information about the vaccination Priority Groups - opens new window


When your age group becomes eligible, you will be able to book your vaccine and choose a local service through the national booking service; click on the link below to book your vaccine when you are eligible:

When you are eligible book your vaccination - opens new window

Or you can call 119

Please do not contact the surgery to get an appointment.

Information on the vaccine is available on the NHS.UK website. 



We know that everyone is eager to find out when they will get their Covid vaccination and that this is an anxious time. The NHS is working very hard to invite people who are eligible to have their vaccination, as quickly as possible. If you are aged over 50 you can now book your vaccination through the surgery or the National Booking Service, online, or by calling 119.

Please support us by ensuring your contact details are up to date, so we can contact you quickly when it is time to have your vaccination.  We are contacting eligible people by phone, letter or text message – if you have already booked an appointment at a large vaccination centre, please tell us so we can update our records.

As soon as you are invited – please confirm your appointment date and time.  You must attend all booked appointments to ensure that precious vaccines are not wasted and we can invite everyone as quickly as possible.

** If you already have an appointment over the coming weeks, whether for your first or second dose, this remains in place and it’s really important that you attend it as planned

  • You can get your COVID vaccination if:
  • You are aged 50 or over
  • you are at high risk from coronavirus (clinically extremely vulnerable)
  • you are an eligible frontline health or social care worker
  • you have a condition that puts you at higher risk (clinically vulnerable)
  • you have a learning disability
  • you are a main carer for someone at high risk from coronavirus

**Oxford Astrazeneca update**

On 7 April 2021, the Medicines and Healthcare products Regulatory Agency (MHRA) issued new advice, concluding a possible link between the AstraZeneca COVID-19 vaccine AstraZeneca and extremely rare, unlikely to occur blood clots. It concluded that the benefits of vaccination continue to outweigh any risks but advised careful consideration be given to people who are at higher risk of specific types of blood clots because of their medical condition.

The Joint Committee on Vaccination and Immunisation (JCVI) has weighed the relative balance of benefits and risks of the AstraZeneca COVID-19 vaccine and advise that:

the benefits of prompt vaccination with the AstraZeneca COVID-19 vaccine far outweigh the risk of adverse events for individuals 30 years of age and over and those who have underlying health conditions which put them at higher risk of severe COVID-19 disease. 

It is preferable for adults aged under 30 years without underlying health conditions that put them at higher risk of severe COVID-19 disease, to be offered an alternative COVID-19 vaccine, if available. People may make an informed choice to receive the AstraZeneca COVID-19 vaccine to receive earlier protection.


29.03.21 - Travel information for patients needing support to get to Covid 19 Vaccinations

Somerset County Council has updated its website with useful information for patients needing support to travel to their COVID-19 vaccination appointments. You can visit their site by clicking on this link:

Visit the Somerset County Council website

Content as follows: 

While many older and more vulnerable people will be able to attend a location close to their home, some will be relying on public transport. We are working with bus operators and community transport providers to help vulnerable residents to get to their COVID-19 vaccination appointments.

A free Somerset County Council Taunton town centre shuttle service has been launched to get people straight to their vital vaccination slot. The Covid vaccination shuttle bus service runs every 30 minutes from Castle Way in Taunton town centre to Taunton Racecourse. The seven-day a week service uses one of the Council’s fleet of minibuses and will help to support those who don’t drive and will link easily with other operators coming into the town centre. The shuttle service is set to run every day throughout March and April except for the following dates when the vaccination centre is closed for race days:
 4, 15 and 23 March; 8 and 21 April.  

The new Taunton service starts at 8.20am each day, and will also serve bus stops along South Road and Shoreditch Road on route to the Racecourse. The last bus each day is 6.05pm from the Racecourse. There will be capacity for a maximum of four passengers on each journey due to the need for social distancing. The service is reserved for those who have a pre-booked vaccination appointment at the Racecourse and this will be verified before passengers board the bus. It’s recommended those using the service catch a bus to arrive approximately 10 minutes before their vaccination slot. Click on this link to view the timetable.

View timetable - opens new window

First West of England provides a bus service every 30 minutes from Wells Bus Station stopping at Shepton Mallet. The bus service terminates at the Bath and West Showground and operates seven days a week. The service provides connections to and from other bus services at both Wells Bus Station and Shepton Mallet Cenotaph. This service is free for bus pass holders. If you plan to use this bus service, please make sure that you take your appointment letter with you and try to use the timetabled journey which arrives at the Bath and West Showground as close to your appointment time as possible. This will avoid waiting time on site. You can view their vaccination centre travel guide here

Current concessionary bus pass rules have been suspended so that bus passes can be used on all public services before 9.30am. This came into effect from February 1.

We are working with Community Transport and Slinky Demand Responsive Services across Somerset to allow free travel for bus pass holders when attending vaccination appointments. You can get more information about this serivce by clicking on the link below:

More information about Community Transport Services on Travel Somerset (opens new window)


If you are concerned about getting to an appointment, or need other help or support during the pandemic, please phone the Coronavirus helpline on 0300 790 6275. Lines are open from 8am to 6pm, seven days a week.


28.03.2021 Ordering a PCR tests without symptoms

Get a free PCR test to check if you have coronavirus -  visit (

Patients are now able to order a PCR test without having any symptoms, and the COVID-19 PCR test booking webpage includes an additional reason for getting a test, to make it easier for patients to book a test when recommended by a GP.  
This aims to support patients in accessing testing where they have been instructed to by a GP, no matter what their symptoms are. No referral is required to book a test under this option.



We know that everyone is eager to find out when they will get their Covid vaccination and that this is an anxious time. The NHS is working very hard to invite people who are eligible to have their vaccination, as quickly as possible, and in Somerset, a third of all adults have already been vaccinated.

People who are aged over 60 can now book their appointment directly with the national booking service online, or by calling 119. You don’t need to wait to be contacted by the surgery.

The groups currently being prioritised for a coronavirus vaccine are:

  • Residents and staff of care homes for older adults
  • Anyone aged 60 and over
  • Frontline health and social care workers, and adult unpaid carers
  • Any adult identified as clinically vulnerable to complications following Covid-19 infection, including those on the GP Learning Disability Register

If you are aged between 65-69 (priority group five), we urge you to use the national booking service to book your appointment as soon as you receive a letter from the NHS – please don’t delay.

If you are aged between 16 and 64 (priority group six), with specific underlying health conditions that increase your risk of serious illness, you will be contacted by the GP primary care network team to invite you to your appointment, as soon as we possibly can.

You can really help to support the local vaccination programme and our surgery by:

  • Attending all booked vaccination appointments at exactly the right time you’re asked to

Unless you are in the groups being invited now, please don’t contact the surgery to seek a vaccine, you will be contacted by the NHS  when it is the right time;

and whether you have had your vaccine or not, please continue to follow all the guidance in place to control the virus and save lives.  

More information

For more information on eligibility, visit the JCVI.

For frequently asked questions and the latest information on the Somerset vaccination programme please visit:  Somerset NHS vaccination programme.

If you have any further queries please contact the Somerset CCG Patient Advice and Liaison Service (PALS).   

NHS Somerset Clinical Commissioning Group,
Yeovil, Somerset,
BA22 8HR

Telephone us: 08000 851067

Email us:


01.03.21 - Community Pharmacy Home Delivery service

If you are Clinically Extremely Vulnerable (known as CEV or 'shielding') Community Pharmacies can help with home delivery of your medication, please speak to your local pharmacy about this if you feel this could benefit you. This service is currently available until 31st March 2021. 

Both the NHS Volunteer Responders Programme and the Wells Coronavirus Network are also available to help out where they can.

NHS Volunteer Responders can be contacted on 0808 196 3646

Wells Coronavirus Network can be contacted on 01749 467 079 between 9am and 5pm every day.


18.02.21 - NHS Covid-19 Vaccination programme in Somerset - Update

Our health and care colleagues have achieved an important milestone in Somerset, by offering a COVID-19 vaccination to people in the first four priority groups as identified by the Joint Committee on Vaccination and Immunisation (JCVI)

We are now expanding our vaccination programme to include priority groups 5 and 6. This includes people aged 65 and over (Group 5) and people who are aged 16 to 64 with underlying health conditions, which may put them at higher risk of serious disease from COVID-19 (group 6)

People who fall in to the next priority groups will be contacted in a variety of ways which may include letters from the NHS if you are aged 65 and over - or you will receive a phone call, letter or text message from our GP primary care network team.

We are now inviting people who are 65 and over to book an appointment through the national booking service; online by clicking here >>> use this link to book your Covid-19 vaccination online or by ringing 119. As soon as you receive your letter, you can book a vaccination appointment at either of our large vaccination centres at the Bath & West Showground, Taunton Racecourse or a pharmacy-led site in Taunton, Yeovil or Bruton.

As part of our primary care network, we will be contacting people in group 6 who have underlying health issues as specified by the Joint Committee for Vaccination and Immunisation (JCVI). We will contact you directly to arrange a vaccination appointment – there is no need to contact the practice.

We understand that everyone is anxious to know when they might get their vaccination and want to be vaccinated as quickly as possible. You can help us to run the vaccination programme as efficiently as possible by following the guidance above and please don’t contact the surgery to ask about your vaccination.

We are working through our patient lists as quickly as we can to identify patients who fit into priority group 6 and to ensure that they are offered an appointment as quickly as possible.

For more information on eligibility, visit the Joint Committee on Vaccination and Immunisation (JCVI) website by clicking here >>> visit the JCVI website

Or you can find out more information on the Somerset NHS Vacination programme by clicking here >>> visit the Somerset Covid-19 vaccination website site

Thank you for your continued support and patience.


Wells Coronavirus Network

The community of Wells has come together to support those who are facing difficulties due to the current emergency.   If you need help with the following:

  • Shopping for Food or Supplies
  • Collecting Medicines or Prescriptions
  • Companionship Call

Our website is at and you can email at


25.01.21 - NHS Covid-19 Vaccination letter - follow-up telephone calls

The National Immunisation Management Service is starting to call people that have received letters to book their Covid-19 vaccination appointments through 119 or NHS 119 online where they haven't already booked an appointment. The number that people will see when receiving the call is 0300 561 0240.

The service will make it clear that if people have already had their first dose, they just need to wait for their local NHS services to contact them about the second dose. They will be clear that booking through NHS 119 or NHS 119 online is one option and they can wait to be contacted through their local GP services if they haven't been already. The callers will remind people that they will not book people into appointments on the phone.


As always, the NHS will NEVER:

  • ask people for their bank account or card details
  • ask people for their PIN or banking password
  • ask people to prove identity by sending copies of personal documents such as your passport, driving licence bills, or pay slips. 

If anyone beleives they have been a victim of fraud or identity theft they should report this directly to 0300 123 2040.


18.01.21 -  Difficulty getting to the Mass Vaccination Centre for your Covid-19 vaccination?

Mendip Transport have advised they may be able to help with getting you to your Covid-19 vaccination appointment.

Just give them a call on 01749 880613.


11.01.21 - NHS Covid-19 Vaccination letter

We know that some people in Somerset aged 80+ have started to receive an NHS letter asking them to book a Covid-19 vaccination in Bristol. Some patients have been offered appointments further afield such as in Birmingham. You do not have to attend at these locations.

Anyone who would prefer an appointment closer to home should wait to be contacted by the surgery who will arrange one at their local hub. At the time of publishing, these are being carried-out at the West Mendip Hospital in Glastonbury.

The Covid-19 vaccination programme is currently rolling out across Somerset and more vaccination clinics and sites will be announced over the next few weeks.

Please share this information with friends and family who are over 80.


04.01.21 - Covid-19 Vaccinations - 2nd injection

You may be aware that recently there has been much discussion concerning the length of time necessary between the first Covid-19 vaccination and the second. Initially it was planned that the 1st and 2nd appointments for the vaccine were scheduled to be 3 weeks apart. The recent discussion has suggested that the break between the 1st and 2nd vaccine could be extended up to 12 weeks.

Wells Health Centre will be continuing with the original plans for all those patients who had their 1st vaccination at the West Mendip Hospital in Glastonbury. Therefore, if you have had your 1st vaccination please attend for your 2nd vaccination AS ORIGINALLY BOOKED/PLANNED.


16.12.20- Covid-19 Vaccination Frequently asked Questions (FAQs)

Please click on the link below to few the FAQs that you may have about the Covid-19 vaccination.

View the FAQs about the Covid-19 vaccination.


08.12.20 - National Covid-19 vaccination programme and Wells Health Centre

We know that people are very keen to find out about our developing Covid-19 vaccination programme in Somerset. We are currently working together with our local health and care providers to develop a detailed Somerset-wide plan to deliver vaccinations in a safe and effective way.  Please do not contact the surgery directly – we will share more updates as soon as we are able to.  Thank you for your patience


10.11.20 - Delayed Outpatient Appointments due to Covid-19

Covid restrictions mean that most people are having to wait longer for their outpatient appointments, tests and operations. All our referrals are graded by the relevant consultant team. We have no say about when the consultants allocate their appointments which is based on their judgement of the urgency of the clinical need.
Many patients are contacting us asking for letters to be sent to help speed up their appointment. You will see that this is something we are unable to do for the reasons explained above.
However, if you think your symptoms have changed and your need is now urgent, do please write a letter or email detailing why you think so which we can forward to the relevant specialist team. The more detail you include the better.

You can also use our new Engage Consult online consultation process to do this, which you will see on our Home page; click on the 'Consult' option - or go the Home Page:

Go to our Home Page and then select 'Consult'.

If you are very concerned then do please get in touch with us for an appointment which, under current NHS regulations, will be a phone call or other remote consultation in the first instance but which can be face-to-face if needs be.


17.09.20 - Guidance for Parents of school age children (updated 12.10.20)

Please click on the link below to view the guidance provided by Somerset Public Health (Somerset PH)  for parents of school-aged children:

Somerset PH advice for parents of school-aged children

Somerset County Council and NHS advice on returning to school

Advice on recognising Coronavirus (Covid-19) symptoms


06.08.20 - Recovery after Covid-19

If you have had the Covid-19 virus you may well have some questions about your recovery. Use the link below to view the government website with all the latest advice and guidance on your recovery.

View the government web page on 'Recovery from Coronavirus' (opens new window)


03.08.20 - Wear a mask to the surgery

We are asking all our patients to wear a mask when coming into the surgery for an appointment; this is for your safety and that of the team here at the surgery.  

If you are absolutely unable to wear a mask please contact the health centre to inform us before your appointment so we can plan it in such a way that ensures we keep other patients and staff as safe as possible.

There is more government information about Masks and when to wear one on the link below. This also has information on exemptions to wearing a mask:

Government Covid-19 website and information on Masks (opens new window)


17.07.20 - Update on appointments

You will likely be aware that the government has been relaxing the lockdown in recent weeks. However, as per government guidance, we are still triaging every request for a doctor’s appointment and if you have made such a request, you will receive a call from our Duty team to discuss your concerns and how best we can help you. This may or may not be through an appointment at the surgery.

It is very important that you mention during your triage phone call if you have any Covid-19 symptoms. Similarly, if you subsequently develop these symptoms prior to a visit to the surgery please call and let us know before coming to the surgery. The symptoms are:

A high temperature

A new continuous cough

A loss of, or change to, your sense of smell or taste.


Please can we ask that you always wear a mask when attending the surgery.  


15.07.20 - Exemption from wearing a face mask

The government recently announced that face coverings will be mandatory in shops and supermarkets from 24 July; this extends the requirement for wearing a face covering when using Public transport. There are exceptions to this mandate, just one example being that young children under the age of 11 do not need to wear a face covering. 

For a full list of exemptions please click on this link to the website >>

Visit the website for more information about face covering exemptions (opens new window)

Please note that the surgery will not issue 'exemption letters' or cards under any circumstances. Both NHS England and the Wessex Local Medical Committee have advised that doctors surgerys must not be involved in producing such letters. If you have any queries about this matter please visit the Coronavirus web pages by clicking here:

Government Coronavirus web pages (opens new window)  


18.06.20 - Appointments at the surgery during the pandemic

During the course of the pandemic we will be managing our appointments in order to reduce the risk of infection to both our patients and our staff. All requests for appointments will be passed to our clinical team for their assessment of how best to manage the query; they will call you to discuss this. During their call to you they will advise if they wish to see you and also discuss the process once you arrive at the surgery; some of our patients are being seen in the gazebo at the rear of the surgery, others are being seen inside the surgery. If you have a mobile phone you should receive a text message to confirm the details of the appointment.

Please do not come to the surgery unless you have discussed your concerns with us beforehand.

If you develop any of the following symptoms before you attend the surgery for your face to face appointment please call us before you attend:

  • a new continuous cough
  • high temperature
  • new loss of, or change in normal sense of taste or smell


Please ensure you wear a mask when you come to the surgery. There is advice and guidance on the government website on how to make your own mask - face mask information (opens a new window)

There is some very useful information on this link on Children and Face Converings - information on Childrens face coverings (opens new window)


Please keep referring to this page as we will be keeping it up to date with any changes to the way we are managing our appointments.


17.06.20 - How to get a Coronavirus swab test (not the antibody test)

If you have questions about a test you have booked or are having trouble booking a test, you can call the customer contact centre between 7am and 11pm:   Call 119   (free from mobiles and landlines)

This link to the NHS site gives you more information:

More information on how to get a test (opens new window)


12.06.20 - Self Isolation Guidance

This new guide has just been produced by NHS Somerset Foundaton Trust in conjunction with Somerset County Council, Yeovil Hospital Healthcare and Nufield Health.

Self Isolation guide (opens a new window)


08.06.20 - Mental Health Support in Somerset

Mindline Somerset is an emotional support helpline and they are open 24 hours a day, 7 days a week; they can be contacted by phoning 01823 276 892.

You can search for local mental health services by going to the website:

Search for local mental health help by clicking here (opens a new window)


08.06.20 - Help for Parent and Carers

Please click on the link below to access lots of very useful and informative advice and guidance provided by the Royal College of Paediatrics and Child Health (RCPCH).

RCPCH Help and Guidance    (this link opens a new window)


20.05.20 - Sharing patient data

A Summary:

This practice is supporting vital coronavirus (COVID-19) planning and research by sharing your data with NHS Digital. The health and social care system is facing significant pressures due to the coronavirus (COVID-19) outbreak. Health and care information is essential to deliver care to individuals, to support health, social care and other public services and to protect public health. Information will also be vital in researching, monitoring, tracking and managing the coronavirus outbreak. In the current emergency it has become even more important to share health and care information across relevant organisations. This practice is supporting vital coronavirus planning and research by sharing your data with NHS Digital, the national safe haven for health and social care data in England. 

Further details:

The Health and Social Care Act 2012 (the 2012 Act) gives the Health and Social Care Information Centre, now known as NHS Digital1 and hereafter referred to by this name, statutory powers, under section 259(1)(a), to require data from health or social care bodies (this includes the Wells Health Centre), or organisations that provide publicly funded health or adult social care in England, where it has been directed to establish an information system by the Secretary of State for Health and Social Care (Secretary of State) or NHS England and NHS Improvement (NHS England). NHS Digital has been directed by the Secretary of State under section 254 of the 2012 Act under the COVID-19 Direction to establish and operate a system for the collection and analysis of the information specified for this service: GPES Data for Pandemic Planning and Research (COVID-19).

The purpose of the data collection is also to respond to the intense demand for General Practice data to be shared in support of vital planning and research for COVID-19 purposes, including under the general legal notice issued by the Secretary of State under Regulation 3(4) of the Health Service (Control of Patient Information) Regulations 2002 (COPI).

COVID-19 purposes for which this data may be analysed and used may include:

  • understanding COVID-19 and risks to public health, trends in COVID-19 and such risks, and controlling and preventing the spread of COVID-19 and such risks
  • identifying and understanding information about patients or potential patients with, or at risk of COVID-19, information about incidents of patient exposure to COVID-19 and the management of patients with or at risk of COVID-19 including: locating, contacting, screening, flagging and monitoring such patients and collecting information about and providing services in relation to testing, diagnosis, self-isolation, fitness to work, treatment, medical and social interventions and recovery from COVID-19
  • understanding information about patient access to health services and adult social care services as a direct or indirect result of COVID-19, and the availability and capacity of those services
  • monitoring and managing the response to COVID-19 by health and social care bodies and the Government including providing information to the public about COVID-19 and its effectiveness and information about capacity, medicines, equipment, supplies, services and the workforce within the health services and adult social care services
  • delivering services to patients, clinicians, the health services and adult social care services workforce and the public about and in connection with COVID-19, including the provision of information, fit notes and the provision of health care and adult social care services; and
  • research and planning in relation to COVID-19.

The data being shared with NHS Digital will include information about patients who are currently registered with a GP practice or who have a date of death on or after 1 November 2019 whose record contains coded information relevant to coronavirus planning and research. The data contains NHS Number, postcode, address, surname, forename, sex, ethnicity, date of birth and date of death for those patients. It will also include coded health data which is held in your GP record such as details of:

diagnoses and findings

medications and other prescribed items

investigations, tests and results

treatments and outcomes

vaccinations and immunisations

NHS Digital will analyse the data they collect and securely and lawfully share data with other appropriate organisations, including health and care organisations, bodies engaged in disease surveillance and research organisations for coronavirus response purposes only. These purposes include protecting public health, planning and providing health, social care and public services, identifying coronavirus trends and risks to public health, monitoring and managing the outbreak and carrying out of vital coronavirus research and clinical trials. The British Medical Association, the Royal College of General Practitioners and the National Data Guardian are all supportive of this initiative.

The application of the National Data Opt-Out to information shared by NHS Digital will be considered on a case by case basis and may or may not apply depending on the specific purposes for which the data is to be used. This is because during this period of emergency, the National Data Opt-Out will not generally apply where data is used to support the coronavirus outbreak, due to the public interest and legal requirements to share information.


11.05.20 - Bereavement and Coronavirus - a guide

In conjunction with this guide Somerset has developed additional bereavement support services that have a quick and easy referral process. This service is available to anyone in Somerset who has lost a loved one, whatever the cause. If you would like to talk to someone about your loss then please contact the Marie Curie Helpline 0800 3047 412 Monday – Saturday 09.00-17.00. They are there to help and would welcome your call.  The service also has qualified bereavement support workers available for more in-depth support if needed. Professional referrals can be taken with the person’s permission.

See the Bereavement and Coronavirus guide


01.05.20 - Help available to you

Here's an update of the help available to you during the Coronavirus (Covid-19) pandemic:

Somerset Coronavirus Helpline - 0300 790 6275

Wells Coronavirus Network - 01749 467079 between 9am and 5pm every day.  You can click on this link to get to their website: Wells Coronavirus Network    

"We help with prescription collecting, shopping, dog walking, companionship calls etc."

NHS Volunteers - You will probably have heard of the many thousands of people who have kindly signed-up as NHS Volunteers to offer their help and support. You can now contact them direct to discuss how they might be able to help you.

Call them on 0808 196 3646


27.04.20 - Shielded patients

We are receiving a large volume of calls from our patients asking about being placed on the Shielded (or vulnerable) patient list due to their medical conditions. We understand that there is a great deal of anxiety and concern amongst our patient population and we will do everything we can to reduce that concern. There have been two reviews of medical records to establish who is at the highest medical risk from catching the coronavirus and if you are on this list you should already have received a letter from the surgery or health authority. If you have recently been diagnosed with a new medical condition or you feel you should be a Shielded patient for an existing medical condition please go the government website and register your details there. Please do not contact the surgery. Click here to if you feel you should be on the Shielded (or highest risk) patient list. >>

Request to be added to the Shielded patient list

These patients' details are then forwarded to us for the doctor to consider if you should be on the shielded patient list. The doctor will review your records and write to you with their conclusion of your risk level. If they consider you to have a high risk of catching the coronavirus they will write to you advising that you should shield for 12 weeks. Your name will then be placed on a central list where the supermarkets and pharmacies can confirm that you are shielded and so you will qualify for advantageous shopping delivery slots and also for deliveries of your medications. If you have a job then this letter will also be useful when in discussion with your employer. Please note that we cannot get involved in any discussions between you and any employer.

Your doctor may consider that your health places you a moderate or low risk from catching the coronavirus and will write to you in accordance with that decision. You may consider it unfair if you have not been placed on the shielded list but the that list is being held for only those at the very highest risk of catching the virus, for example some cancer patients and those who have received organ transplants. 


27.04.20 - Sharing patient data

Please use the link below to review the revised process for the sharing of the patient information during the Covid-19 pandemic:

Privacy Statement and Data Sharing during Covid-19 pandemic


27.04.20 - SARSAS Update

Please see the Somerset and Avon Rape and Sexual Abuse Support (SARSAS) Coronavirus update; by clicking on this link:

SARSAS Coronavirus Update


24.04.20 - Shielded patients

More help available for Shielded patients; these are patients who have received a letter advising that they are are at the highest risk from Covid-19 and have been advised to 'shield' for 12 weeks. If you are in this category you can now contact the NHS Volunteer Responders if you need any help or guidance. Call them on 0808 196 3646 between 8am and 8pm.


24.04.20 - Your experience of Coronavirus

The Coronavirus Status Checker, supported by NHS England, is helping the NHS coordinate its reponse and build up additional data on the Covid-19 outbreak. Please click on this link Tell the NHS about your current experience of coronavirus to offer your experiences of the pandemic. The findings so far are published can be viewed by clicking here >> Survey Findings


24.04.20 - SMS Messages from the surgery

The surgery needs to be able to contact as many patients as possible using the safest and most efficient means during this Covid-19 pandemic. We have therefore updated many records to reflect a 'consent to receive SMS (text) messages from my surgery'. We will only ever send you an SMS message that is in support of your health care; our clinical team have found this to be an extremely safe and effective way to communicate with you, our patients. If you have new contact details please ensure you let us know as soon as possible, you can do this by selecting the 'Change your Contact Details' option on the right hand side of this page.

Please contact the surgery if for any reason you do not wish to receive SMS text messages from us.

Do not worry if you do not have a mobile phone number; we will continue to contact you in the usual way.  

Thank you


17.04.20 - Help and Support during Covid-19 pandemic

There is a new government website that offers support and advice to anyone who feels they need some support or advice during this very difficult time.

Topics include:

  • feeling unsafe;
  • going in to work;
  • paying bills or being unemployed;
  • getting food;
  • having somewhere to live;
  • mental health and wellbeing

Find Coronavirus Support


14.04.20 - Wells Coronavirus Network

The Wells Coronavirus Network is now up and running and can help with collecting medications, urgent supplies or a friendly phone call. If you feel you may need their help - or would like to volunteer to help - then please call them on 01749 467079 (9am to 5pm every day) or they can be emailed :   or

Click here for their website >>> Wells Coronavirus Network


13.04.20 - Privacy Notice

In addition to our existing Privacy Notice (which you can read here: Privacy Notice we have added a Covid-19 Privacy statement which you can read here: Covid-19 Privacy Statement


09.04.20 - Access to the surgery

Due to the COVID 19 crisis Wells Health Centre will be open on Bank Holiday Friday and Monday, April 10th and 13th for urgent medical care. Please phone us if need be to be added to our phone triage list. Please DO NOT attend the surgery unless asked to do so by one of our staff. Happy Easter.


09.04.20 - SCC Coronvirus Helpline

Somerset County Council have launched a new Coronavirus Helpline - please see the Somerset Coronavirus Helpline details


02.04.20 - Health Connections Covid-19 newsletter

Latest Health Connections Mendip Covid-19 newsletter


25.03.20 - Mendip Community

Please see details on the link for information on the Mendip Community response to Covid-19 and food deliveries and support. Click here >>>  Mendip Community response to Covid-19


23.03.20 - Help us to help you

The current Covid-19 situation is causing anxiety and upset for a lot of our patients and at the surgery we do understand this. However, this does not mean that it is acceptable for our staff to have to put up with verbal abuse and anger from patients as they have done over the course of the last several days.  We are trying to ensure everyone gets the help they need and to provide the best advice and guidance we have available, so please to bear with us; we are all being affected by the Covid-19 virus and the best way for the country to get through this crisis is by cooperation and mutual support and understanding.  

Thank you


19.03.20 - Booking appointments

For the up-to-date revised details on how to book an appointment please click on 'Book an Appointment' above.


18.03.20 - Guidance on Self Isolation

If you have any queries on whether or not you should self-isolate please see the link below for the latest Government advice:

Government advice on Self Isolation

Asthma and Covid-19 - If you have Asthma you may wish to click on the link below for advice and guidance:

Asthma and Covid-19 Advice and Guidance


17.03.20 - Fit Notes and Repeat Medication requests

Official guidance:   Government Advice on Fit Notes

Please do not come into the surgery to request your medications - there are plenty of request slips just outside the surgery doors. Please place your requests in the black post-box to the right of the front sliding doors.

Please can we ask all our patients NOT to over-order or stockpile medications. We can prescribe 2 months worth of your medications if it is clinically safe to do so; please make sure you add this information when you request your medications. We will not however, issue 2 months worth of controlled drugs.

There are no shortages of medications to report.

Thank you


16.03.20 - Walk In blood test clinics cancelled

Our Walk In blood test clinics are now cancelled; please do not turn up at the surgery as these clinics are no longer running. They will be closed for the forseeable future.  If you need, or are due to, have a blood test please phone and book a telephone call from the nursing team who will advise if it is necessary for you to attend the surgery for your blood test; some tests can be safely delayed.

If you have an appointment booked for any of the listed appointment types below please do not come to the surgery for this appointment. Please call us in 2 weeks time for an update.

  • Smear test
  • Ear syringe
  • Chronic disease annual review; e.g. Asthma, COPD, Hypertension.


16.03.20 - Wuhan Novel Coronavirus

Department of Health and Social Care Instructions

The advice and guidance we are receiving at the practice is being updated on a continuous basis, please ensure you click on the links below for the very latest advice and guidance issued by the NHS and Government.

NHS 111 Online

NHS advice on the Wuhan Novel Coronvirus

Government advice on the Wuhan Novel Coronvirus