The surgery has a wheelchair for use by our patients, please contact a member of Reception Team if you wish to use it.
Please click here for details on how to take a Mid Stream Urine sample.
One Main Concern campaign and ‘On the day’ appointments – started 8th October 2018
In order to ensure that our patients get the right help when they need it we started our One Main Concern campaign on October 8th 2018 – you may have seen the recent article in wellsvoice on this subject. For a safe, effective and timely appointment please raise your ONE main concern with your Health Care Practitioner.
In order for you to be directed to the right health care professional our reception team will be asking patients for their One Main Concern when they contact us to book an appointment. Please be prepared before calling or visiting the practice.
It is possible that the best care will be for the patient to go the pharmacist or to visit an optician. For those patients who feel they need to be seen at the surgery we will take all the relevant details and a member of our new ‘On the Day Team’ will call you back to discuss your One Main Concern.
A number of doctor appointments can be booked online via Patient Access. If you don’t have an account you can sign up on the Patient Access website or ask at Reception for a Patient Access registration letter. You also have the option of consulting a doctor online, rather than booking an appointment and coming to the surgery – see the home page “Contact our team to get advice for your problem now”.
Booking by telephone
Appointments can be booked by telephoning 01749 675 665. Lines are open from 8am until 6.30pm. It is usually easiest to get through after 2pm and we advise calling after this time to arrange a pre-bookable appointment.
You can now receive appointment reminders on your mobile phone – please ask at reception or fill in this form.
Out of Hours
After 6:30pm and before 8:00am, Monday to Friday, at weekends and on public holidays out of hours cover is provided via the NHS 111 service. If you require medical assistance that cannot wait until the surgery re-opens, please call 111, unless it is a 999 emergency. Calls to the NHS 111 service are free from both landlines and mobiles.
Types of appointment
Appointments can be loosely grouped into:
- Same day: These will now be managed by our On the Day Team, please see details above.
- Routine: for medical/health problems that can be seen safely within a few weeks.
- Telephone: for problems when a face-to-face appointment is not required.
Same day appointments
These are now managed by our On the Day Team, please see details above.
These can be pre-booked up to 1 month in advance. Ideally, you should book an appointment with your usual doctor. We would very much like to be able to offer routine appointments within 48 hours, but at times it may be that you have to wait 2 or more weeks for an appointment. It is not our desire for the wait to be so long but the significant and constantly growing demand on the NHS is not being matched with increased resources available to Primary Care.
These can be pre-booked up to 1 month in advance. These can be convenient and useful appointments when there is no need to be seen face-to-face. You will book for a morning or afternoon telephone call and will be called as close to your allocated time as possible. It is worth noting that due to the competing and often unpredictable demands on our work an exact time cannot be guaranteed.
If you are too unwell to come to the surgery a home visit can be arranged by calling before 11am. A home visit will only be undertaken if there is a clear medical need as seeing patients who are able to come in at the Health Centre enables us to provide better care to those individuals and to our population as a whole.
It is important that the very best use is made of all NHS services so that as many housebound patients as possible can be seen by NHS staff and teams. Home visits are a valuable resource and provide a real benefit to many patients. However, there have been a significant number of occasions that have been recorded by the community teams where they have arrived at a patient’s home only to discover that have they popped out to the shops or are visiting family. The following definition of housebound will be used in order to determine allocation of resources:
‘A person who is unable to leave their place of residence without the support of an ambulance, two people, or where based on clinical judgment, you would not expect the patient to attend the surgery’.
If there are any changes to your availability for a home visit appointment please ensure you contact the relevent team to discuss this.
We do not offer “emergency care” or “minor injury service”.
In an emergency please dial 999 or attend Accident and Emergency. If you have suffered a minor injury please attend a Minor Injury Unit (West Mendip Hospital in Glastonbury is closest to Wells).
Evening and weekend appointments at GP surgeries
You can now access routine appointments in the evening and at the weekend if you are registered with a Somerset GP.
Wells Health Centre along with Wells City Practice, Grove House Surgery, Oakhill Surgery and Park Medical Practice are working together to deliver improved access to routine appointments in the evening and at weekends.
If you are registered at one of the above Practices, you may be offered appointments from 6.30 to 8.00pm, Monday to Friday, and some appointments on a Saturday.
Who can use the service?
Any patient registered with one of the above surgeries can request a routine appointment.
How do I make an appointment?
You can book one of these appointments by talking to the receptionist at your own GP practice during normal opening hours. To see which practice is open in the evening or on a Saturday morning please see the rota here. Please contact your own surgery to book one of these appointments.
You can also book a routine or telephone appointment online via patient access.
To book a same day appointment on a Saturday morning ONLY, please contact the practice providing the session that day as it’s likely that your own practice will be closed
Where does the appointment take place?
The receptionist will advise you of the time and location of your appointment.
You may need to attend your appointment at a neighbouring GP surgery, but you will be advised at the time of booking if you are unable to see a GP or health professional of your choice.
Health staff working evenings and weekends will have access to your medical records and will be able to provide the same high standard of care as you would expect during normal opening times.
Frequently Asked Questions about Improved Access
There is an FAQ sheet that has been compiled by Somerset CCG; you can download a copy here.
Contact details for each of the surgeries are as follows:
|Grove House Surgery||01749 342863|
|Park Medical Practice||01749 334383|
|Oakhill Surgery||01749 840233|
|Wells City Practice||01749 836650|
|Wells Health Centre||01749 672137|