How to get the best from your video consultation

In response to the Covid-19 pandemic we are carrying out more video consultations than ever. It's likely that this form of consultation will continue to play a large part of GP surgery work long after the pandemic is over. But how do you get the best from your consultation?   Consumer advocates Which? have provided this guide:

Click here for the Which? guide to better video consultations (opens new window)


Click on the link below to visit the NHS website and find information on how to get the best out of your visit to see the doctor:

Click here to visit the NHS website for information to get help you get the best out of your consultation with the doctor (opens new window)



10.11.20 - Delayed Outpatient Appointments due to Covid-19

Covid restrictions mean that most people are having to wait longer for their outpatient appointments, tests and operations. All our referrals are graded by the relevant consultant team. We have no say about when the consultants allocate their appointments which is based on their judgement of the urgency of the clinical need.
Many patients are contacting us asking for letters to be sent to help speed up their appointment. You will see that this is something we are unable to do for the reasons explained above.
However, if you think your symptoms have changed and your need is now urgent, do please write a letter or email detailing why you think so which we can forward to the relevant specialist team. The more detail you include the better. You can also use our new Engage Consult online consultation process to do this, which you will see on our Home page; click on the 'Consult' option - or you can click here to go the Home Page:

click on this link to go to our Home Page and then select 'Consult'.

If you are very concerned then do please get in touch with us for an appointment which, under current NHS regulations, will be a phone call or other remote consultation in the first instance but which can be face-to-face if needs be.


Online booking

19.03.20 - In light of the Covid-19 pandemic we have now removed all online appointments from the website. This will remain the case for the foreseeable future.


A number of doctor appointments can be booked online via Patient Access. If you don’t have an account you can sign up on the Patient Access website. For more information about Patient Access account set-up guidelines please click here:

Click here to visit the Patient Access website for more information and guidelines to set-up your Patient Access account (opens new window) 

You also have the option of consulting a doctor online, rather than booking an appointment and coming to the surgery – see the home page “Contact our team to get advice for your problem now”.


Booking by telephone

Appointments can be booked by telephoning 01749 675 665. Lines are open from 8am until 6.30pm. It is usually easiest to get through after 2pm and we advise calling after this time to arrange a pre-bookable appointment.


Appointment reminders

You can now receive appointment reminders on your mobile phone, please ask at reception.


Types of appointment

Appointments can be loosely grouped into:

  • Same day: These will now be managed by our On the Day Team, please see details above.
  • Routine: for medical/health problems that can be seen safely within a few weeks.
  • Telephone: for problems when a face-to-face appointment is not required.


Same day appointments

These are now managed by our On the Day Team, please see details above.


Routine appointments

These can be pre-booked up to 1 month in advance. Ideally, you should book an appointment with your usual doctor. We would very much like to be able to offer routine appointments within 48 hours, but at times it may be that you have to wait 2 or more weeks for an appointment. It is not our desire for the wait to be so long but the significant and constantly growing demand on the NHS is not being matched with increased resources available to Primary Care.


Telephone appointments

These can be pre-booked up to 1 month in advance. These can be convenient and useful appointments when there is no need to be seen face-to-face. You will book for a morning or afternoon telephone call and will be called as close to your allocated time as possible. It is worth noting that due to the competing and often unpredictable demands on our work an exact time cannot be guaranteed.


We do not offer “emergency care” or “minor injury service”.

In an emergency please dial 999 or attend Accident and Emergency. If you have suffered a minor injury please attend a Minor Injury Unit (MIU).

Please click on the link below to locate your nearest MIU:

Click on this link to locate your nearest Minor Injuries Unit (MIU)


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