Our Practice Manager is Karen Polly who is responsible for the day-to-day running of the practice. She works full time Monday to Friday.
If you have a complaint, criticism, compliment or suggestion please contact her. Your views are always welcome and help us provide the best possible service to our patients.
You may contact her by telephoning the surgery on 01749 672137, or writing to her, or by asking to speak to her at the reception desk.
If she is not available, someone will take your details and she will contact you.
Our reception team book appointments with the doctors and practice nurses and will do their best to answer any queries that you may have. Sometimes they may have to ask you for further details in order to assess how best to help you. Please help them by being as concise as you can about your requirements. All our health centre Staff will respect your privacy and are bound by the same rules of confidentiality as the doctors and nurses.
We employ a dedicated prescription clerk to run our repeat prescription service.
Our secretaries provide the secretarial back-up for the doctors as well as maintaining over 12,000 medical records. There may be occasions when they are able to answer your query on referrals or hospital admissions without your needing to speak to the doctor, but if you need to speak to the secretaries please do not telephone before 10:30am.