Welcome to the Wells Health Centre website
A Health and Wellbeing Centre for Wells?
We would love to hear your ideas! please complete and drop into the surgery click here. To find out more please download the latest Wells Health Centre newsletter from the Surgery Newsletter page.
New Website and E-consultations
We hope to have a brand new website up and running to replace this one in December. The Partners have decided to sign up to Web GP http://webgp.com/, and offer E-consultation as an alternative to calling or coming into the surgery for common, more minor presentations. WebGP has been trialed successfully in other parts of the country, and includes self-help content, sign-posting options, symptom checkers, access to NHS 111 clinicians and the ability to consult remotely with one of our GPs at your convenience. While this approach will never suit some patients, for others it offers another means of accessing GP services. It also means Wells Health Centre will have a brand new website!
CCG FEDERATION OF THE YEAR AWARD 2015
The 6 practices of the West Mendip Federation; Glastonbury Health Centre, Glastonbury Surgery, Vine Surgery – Street, Wells City Practice and Wells Health Centre, are delighted to announce they are the recipients of the Somerset Clinical Commissioning Group Federation of the Year award.
Despite being 6 independent contractors, there is a shared vision of providing excellent patient service across West Mendip with all practices having collaborated in testing the processes for Bank Holiday cover at West Mendip Community Hospital (Primary Care Resilience Fund).
West Mendip were instrumental in forming the Your Health and Wellbeing – Mendip group (all Mendip practices now have a representative on this group), with a vision to provide a person-centred care approach to total health and wellbeing.
There has been a culture of patient education with regular advertisements in the Local Newspapers promoting medicines for self-care, flu vaccinations, did not attends and accessing appropriate care. Further media input around seasonal flu has taken place during September 2015.
The Federation Patient Participation Groups organised meetings with all parliamentary candidates prior to the election to enable patients and clinicians to discuss the future of the NHS. A follow up meeting with James Heappey is in the pipeline for October 2015.
The Practice Managers work together proactively to share templates and introduce a uniform e-learning system across all practices. Discussions are ongoing to introduce a Federation based Disaster Recovery Plan, sharing premises and staff to keep patient services up and running and to provide the most robust and secure working practices.
Obviously we are delighted to be recognised in this way and to be able to showcase the close working relationships between our practices. We are also very excited about the work happening with the Your Health and Wellbeing group.
The Partners, Wells Health Centre.
Online records access – statement of intent.
At Wells Health Centre we encourage our patients to sign up to Patient Access for booking appointments and ordering repeat medication online, and to view allergies and immunisation records. By 31st March 2016 we intend to also enable you to view:
- Your list of medical problems
- Consultations (coded terms, excluding free text notes the doctor or nurse made during your consultation)
- All computerised letters – correspondence to and from you, the hospital or other services (excluding correspondence that occurred prior to records being computerised)
- Test results (excluding tests done prior to records being computerised).
We believe this service will provide you with timely and useful information. You will be able to check when the doctor sent your referral letter, for example, and see the consultant’s reply. We will of course continue to contact you, as we normally do, where results are abnormal, or if your doctor needs to discuss things with you.
To sign up please visit thePatient Access online page on this website, or ask at Reception for a Patient Access registration letter. We will need to see proof of identity once you have registered for an account. You may register children for the service; the account will be handed over to your child’s control at age 16, or earlier if your doctor believes it would be beneficial for your child.
Please note your doctor retains the right not to disclose information where access to such information would not be in your best interests,or where there is reference to a third party who has not consented to its disclosure.
The Friends and Family Test
In September, 11 patients answered the Friends and Family Test question:"We would like you to think about your recent experiences of our service. How likely are you to recommend our GP Practice to friends or family if they needed similar care or treatment?"
|Extremely likely||Likely||Neither likely nor unlikely||Unlikely||Extremely unlikely||Don't know||Total responses|
Would you recommend us? Please take the Friends and Family Test in Reception each time you visit, or click on the poll above if you haven't already.
Your Named GP
When you register at Wells Health Centre you are allocated a GP. If you don't know who your named GP is please ask when you next contact the surgery.
Mendip Health Connections
Do you want to speak to someone about improving your health and wellbeing? Health Connections visit the surgery lobby on Thursdays 9.30-4pm and Fridays 9.30-2pm if you'd like to drop in and see them. Mendip Health Connections directory of services is available by clicking here. Another website for services worth visiting is Somerset Choices.
Wells Health Centre's latest patient information leaflets
Get the most out of your 10 minute appointment
Confidentiality of patient information and information sharing
When time is getting short, end of life planning
Booking an appointment with a GP or Nurse Practitioner