Welcome to the Wells Health Centre website
New appointment system
We work hard to provide the best service possible to our patients. We offer approximately 250 face to face and telephone appointments every day. That’s approximately 40-50 appointments per doctor and nurse practitioner. We recognise that getting an appointment at a time appropriate to you is important. There are significant limitations on the resources that are available to us, but we are here to meet your needs in a safe and appropriate way. To provide for the increasing demand for appointments we introduced a new appointment system on 1st July 2014. For further details please visit our appointments page (in the Surgery Information section), or for a leaflet click here.
The Friends and Family Test
October 2014. This month 804 patients answered the Friends and Family Test question:"We would like you to think about your recent experiences of our service. How likely are you to recommend our GP Practice to friends or family if they needed similar care or treatement?"
|Extremely likely||Likely||Neither likely nor unlikely||Unlikely||Extremely unlikely||Don't know||Total responses|
Would you recommend us? Please take the Friends and Family Test in Reception each time you visit, or click on the poll above if you haven't already.
Would you like to know how to get the most out of your 10 minute appointment?
A new leaflet is available full of tips on how to get the most out of a consultation with your doctor click here
Online medical record viewer for patients
Good news for patients who have a Patient Access account for ordering medication and booking appointments - it is now possible to view your Summary Care Record information online. Patient Access is a nationally renowned service that offers Wells Health Centre patients a secure online service. If you would like to register please go to the Patient Access Online page of this website. If you have problems registering online please ask reception to print you a Patient Access registration letter.
Text messaging service
We have temporarily suspended the lab results messaging service to mobile phones and hope to have it up and running again in the coming weeks. It is still possible to receive appointment reminders by text.
New Service Directory
A new service directory for Mendip support groups and services is now available. click here.
It's that time of year again! If you are age 65 or over, or qualify for a flu jab for other reasons, please book an appointment for the flu clinic on 15th November 2014.
Patient Participation 2013-14
A report on patient engagement over the last year is published on the Patient Participation page, along with survey reports. Thanks go to the PPG and to all patients who completed questionnaires and took part in online surveys. Many useful suggestions were received, some of which have been put into action.
NHS England will launch a modern data service called care.data in Autumn 2014. The service will use patient data to improve the way healthcare is delivered for all. If you would like to opt-out please ask at Reception. For further information please see the Surgery News page.
We close on the first Tuesday of each month from 1-2 pm for a staff meeting. We apologise for any inconvenience this may cause.