New appointment system
We work hard to provide the best service possible to our patients. We offer approximately 250 face to face and telephone appointments every day. That’s approximately 40-50 appointments per doctor and nurse practitioner. We recognise that getting an appointment at a time appropriate to you is important. There are significant limitations on the resources that are available to us, but we are here to meet your needs in a safe and appropriate way. To provide for the increasing demand for appointments we introduced a new appointment system on 1st July 2014. For further details please visit our appointments page (in the Surgery Information section), or for a leaflet click here.
New Service Directory
A new service directory for Mendip support groups and services is now available. click here.
Donation from Wells Carnival Club
In April we were delighted to receive a generous donation of £1,000 for items to enhance patient experience. We plan to purchase a new phlebotomy chair and re-cover worn waiting room chairs. Thank you Wells Carnival Club!
Patient Participation 2013-14
A report on patient engagement over the last year is published on the Patient Participation page, along with survey reports. Thanks go to the PPG and to all patients who completed questionnaires and took part in online surveys. Many useful suggestions were received, some of which have been put into action.
Appointment reminders and results to mobile phones
If you would like to receive results and appointment reminders on your mobile phone please complete a consent form and send it to us or hand it in at Reception click here. Please note applicants must be aged 16 or over; we are unable to set up chid accounts managed by parents/guardians.
Patient Access online service
Patient Access is a nationally renowned service that offers Wells Health Centre patients a secure online prescription and appointment booking service. If you would like to register please go to the Patient Access Online page. If you have problems registering online please ask reception to print you a Patient Access registration letter.
NHS England will launch a modern data service called care.data in Autumn 2014. The service will use patient data to improve the way healthcare is delivered for all. If you would like to opt-out please ask at Reception. For further information please see the Surgery News page.
From April 2013 the out of hours number changed to 111. The NHS Direct advice line also changed to 111.
We close on the first Tuesday of each month from 1-2 pm for a staff meeting. We apologise for any inconvenience this may cause.
If you are aged 65 or over and would like a Pneumovax vaccination to protect against pneumonia please call reception to book into a clinic, or ask one of the nursing team at your next appointment.